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"The staff at the hotel were wonderful and very helpful throughout our stay. I would especially like to recognize the Korean gentleman manager who assists with luggage — he was excellent and very attentive. During my first visit we had a few challenges due to my disability, but on this trip everything went smoothly and we were able to interact very well. I truly appreciated the kindness and professionalism shown by the team. Thank you again for the hospitality and support. It made our stay much more comfortable."

"Wonderful Japanese style hotel located less than ten minutes walk from Echigo Yuzawa Station - Futaba also provides free transfer to/from the station. This hotel is ideal for skiers and snowboarders - Benri Ski Rental has a branch within the hotel and provides daily free transfers to/from the slopes within the Yuzawa region. Ski rentals and ski pass purchase can be conveniently billed to the room. The front desk staff are friendly and helpful. Our clean and well maintained Japanese style room overlooks the slope and is spacious enough for four adults even has its own outdoor onsen bath. The half board package is great value for money - the Kaiseki dinner has a different menu every night, while the breakfast spread offers variety and is sumptuous. Futaba’s onsen is another delight, there are two each on the sixth and seventh floors and are rotated daily so we get to experience all of them during our stay. Overall Futaba provides a five-star experience and is highly recommended especially for visitors on a skiing holiday. "

"They, the staff, exceeded my expectations . Courteous, helpful, kind and pleasant are words that I would use to describe them. Everyone greets you with a bow and civility, right down to the hardest workers in the hotel. For that, i will surely come back. My stay at the Prince Hotel East was worth every yen and then some. I originally was suppose to stay at the Sunvalley Hotel, in Shiga Kogen. I lost my reservation there due to payment issues. I was hesitant about coming to the Prince Hotel. It was my first time. The room i stayed in was probably one of the best i have seen for the price. The next time I am in Shiga Kogen, i am staying at the Prince Hotel East, without a doubt."

"Clean rooms, nice staff, many restaurants. Super convenient for skiing "

"Room and property old, needs updating. Room draughty. Staff ok."

"l’endroit est bien situé la place un peu froide déjeuner son complet mais toujours identique à chaque matin personnel super"

"Really warm welcome, great relaxed and homely feel"

"Location is perfect being a few minutes walk to the train station, Yuzawa Kogen ski lifts, restaurants and shops. The food for breakfast and dinner buffets were excellent in quality and variety. We stayed 4 nights and was not bored of the spread. "

"was clean and spacious "