ウェストアン ホテル

「All good, no complaints.」

「The is property was very clean and very nice place to stay. They were accommodating and informative of the area! Every time I come to Richmond I will stay here.」

「The Westin is always a step above!」

「We loved this hotel, it was perfect for my family of 4. We stayed for two nights and it made it so easy to have dinner and breakfast there without leaving the hotel with small children. Everything was clean, beds were comfy, and rooms were spacious. Pool was a bit smaller than expected but it was fine overall.」

「Great overall, outside appearance might not be the best but great all around」

「Friendly and helpful staff」

「Very nice staff all around. Room was clean, temperature control was good. Nice hotel at this price point to stay at!」

「Nice room but it’s unbelievable that I had to pay for WiFi after paying for a room for the night,」

「I was traveling for a family gathering and drove 4 hours. I was hoping to check in an hour earlier and was told told I have to pay extra. When I asked for a room same floor as my family , I was told the room will be ready in 30minutes then became 1 hour. Even after 1 hour, it was not ready. The most frustrating experience was no one would update you with any information until you come and ask despite sitting close to the front desk. I ended up getting a room at a different floor because I got...

「Everyone here is absolutely amazing. They welcome you with such wonderful attitude. the breakfast selection is awesome. the rooms are clean and so comfortable.」

「ロケーションが良かった」

「以前も泊まっていますが、いつも通りに素晴らしい場所でした。チェックインアウトはスムーズ。食事はシンプルながらも美味しい。」

「Spotless Clean room and room amenities. No water though, thin pillows, and parking has a fee. Otherwise, safe location and close to other establishments.」

「When we checked in the front desk could not find the reservation, which was my fault as I had booked it under a previous last name. But the desk clerk was dismissive of me and rude, told me I didn't have a reservation and moved on to another client while totally ignoring me. I found the error and waited for him to get back to me and checked in, but he continued to be surly and unfriendly. Our room was clean and well appointed. The carpets and walls are in need of maintenance and updating. The...

「Our stay was acceptable. We didn't have any soap in the bathroom and had to use the kitchen dish soap. However they charge you for parking. Though it is minimal, if you book through Expedia where it says parking is free, the hotel won't honor it. We will not be staying here again.」