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"Loved this place! Relaxing, clean, comfortable and very friendly and helpful staff. Close to town and transportation. A great place to stay. "

"Beautiful Ryokan. Peaceful and very serene. I enjoyed walking around the town, visiting the Rose Garden, and eating at local eateries. I would highly recommend this Ryokan for people wanting the onsen experience, as you can request it privately. That was the main reason why I chose this onsen. I highly recommend this Ryokan."

"Exceptional hotel. Keep in mind that if you are an IHG member, you will not get those benefits, or room points if you book through Expedia."

"The hotel is new and conveniently located right next to the train station. We were lucky to be able to see Mt Fuji from the room. Excellent selection of buffet breakfast. Sparkling clean room. Very professional staff. We had a very nice stay!"

"A really amazing hotel that I really can’t fault. The service was amazing and felt very classic. The free amenities included such as coffee and drinks bar was a great touch. And the hotels rich history was really on display and made the place feel really special. The room we stayed in the forest wing was spacious and nice. The TV offered Netflix and other options which was good for me as an English speaker for entertainment. The hotel restaurants and bars are absolutely amazing and classic if you like fine dining. If not there are many cafes at a walkable distance. The location itself is great with many cool hikes and walks from the hotel, including a short 1km walk to the Hakone open air museum which was fun! Overall 10/10 so much fun, such a great vibe. Such classic and historic amenities. Can’t recommend more! "

"Great staying experience. Staff provides very good service. Every staff I interacted with spoke good English. The indoor and outdoor onsen make our experience even better. Food is good quality though a little expensive. Overall, it’s worth the money spent. "

"So far the best hotel in Japan. Great hospitality and dining. In room half-open hot spring connected to nature "

"Beautiful Onsen resort. The services and team were courteous and professional."

"The family room we had was perfect for the 5 of us ( 2 adults and 3 school age children). Very spacious. Loved the private hot tub. Loved the dinner buffet. And how can you not love the view. Highly recommend. "