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"Super central, comfy beds and very friendly staff"

"There was a missing hair drier which we discovered in the morning and was too late to call in. 2. The breakfast was sub - standard in the folllowing ways: - a. The fried egg was stone cold. b. There was no bread available and had to ask for it. Bread came after a delay but it was brown. I had to wait longer for white. c. The coffee was luke warm. We asked for a fresh pot and still got luke warm coffee. d. The orange juice container was almost empty so I had to tip it into my glass. There was not enough to fill my glass. I reported these issues before I checked out in the morning. The receptionist simply said I will report it to the team."

"The biggest issue we had was the cost of the room and the actual worth of said room. We had room 1414, was supposed to be panoramic views of the city. Instead, we got to look into the adjacent building and all the apartments or rooms that people occupied. there was a major privacy concern, and we kept the blinds closed most of the time. Mainly because we knew if we could see them naked then they could definitely see us. aside from this the cleaning was sometimes good sometimes bad, very inconsistent. the balcony wasn't truly a balcony had 3 walls on it and sat back so no view at all but that giant white building. An, our two rooms had large floor to ceiling windows that looked into one another, so felt more like redlight district than anything else... at a cost well over 3k US dollars id stay somewhere else or don't pay for the 2 room panoramic views of 1414"

"13th Floor Executive suite was compact but comfortable with an interesting view over Waterloo Railway Station and the cityscape beyond. Comfortable bed. Worth mentioning that slipper and dressing gowns are available, but on request. "

"Need to add more selection for breakfast. Perhaps an omelette eggs ."

"All services were top notch. Wondering why this 5 star hotel has a 25m pool but no sauna nor jacuzzi."