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"This place needs maintenance, and new management. Only got one bath towel, no washcloths, half the outlets don’t hold a plug as they’re so worn out. Had to charge the phone away from the bed. Room safe didn’t work. One cabinet door only closed partway. Elevator worked only half of the time (we were on 3rd floor), had to use emergency stairs to lug up luggage when we arrived - was so ridiculous it was almost funny. Those stairs were only about 3 1/2 feet wide. Fortunately, the bellhop carried our heaviest piece. Waited 40 minutes before being served breakfast. No one asked what we wanted for breakfast, but just brought the free continental breakfast (was ok - continental). We were told checkout time was noon when we checked in. They said you must ask for a later check out in the morning. They told us in the morning that checkout time was 11, but that they would extend it to noon. No apologies for the error, no customer service skills at all from the front desk manager. Called front desk to order our car back from valet when getting ready to check out at noon and no one answered. Finally just went downstairs and sat in lobby and waited for car for 25 minutes. Elevator worked that day. Shower was awesome. Location was awesome. AC was great. Bed was good. Hair dryer was best I’ve ever used in a hotel. Valet service for car was great as parking in South Beach is horrible. "

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"We stayed at this property as a quick overnight before heading off on vacation. The shuttle availability was excellent and the staff was friendly. The property has everything, including meals, if you are getting in late. Overall a nice stop, but the room was dated and in need of updating, but very livable. We would return for this purpose."

"The property was very nice, with a lot of amenities: 2 pools, 3 bars, an exercise room, outdoor lawn games such as jumbo chess, shuffleboard, bean bag toss, and foosball. The front desk was very friendly and helpful. One disappointment was the lack of an airport shuttle. We flew directly into Key West and chose the Blue Flamingo partially because we read they had a free shuttle service. Unfortunately, the shuttle doesn't pick up or drop off guests at the airport. It has one location in the downtown area it shuttles guests to every hour on the hour (which needs to be reserved in advance), and offers pick up from the same location every hour on the 1/2 hour. We ended up using Uber most of the time. Another disappointment was the elevator. The property is quite large, with one main 6-story building and another smaller 2-story building. There are 2 elevators, one of which was inoperable during our entire stay. That meant that all guests plus housekeeping were limited to one small elevator. We ended up taking the stairs for our many trips up and down, which got to be a bit much since we were on the 5th floor. A broken coffee maker was promptly fixed, and a weird situation with our door mechanism (neither we nor housekeeping could get into our room) was addressed, but we didn't get housekeeping during our stay even when we asked for it. I noticed a mysterious charge on my bill. When I called to ask about it I was told someone would call me back. They didn't."

"Yes"

"Broken elevators, our family even though we booked together we were not in the same floor, broken shower and toilet and zero accountability onsite or help from mgmt to resolve issues - they ignore you and hope you will just give up "

"Great experience! Will be back!"

"Great property. Maria and Kevin were great at the front desk. Will definitely be back because of their customer service "

" Nothing like the picture.. beach access was a long walk.. pool area tiny and rooms were not clean"