Find Resorts & Hotels with Spas in Siebengebirge

"Clean and very helpful staff. "

"Gorgeous room. Great view. Comfortable bed. Great location. Really enjoyed our stay despite a couple of downsides: We needed a bed for a teenager, despite impressions from our booking that it might be a proper bed, it was a cot that was rolled in. incredibly long time to get hot water in bathroom, very wasteful. With all the restaurants in the hotel, it would be nice if there were a place just to get coffee in the AM. "

"Breakfast was good with a lot of options."

"The room was clean and bed was comfortable and clean. I didn't have breakfast but overall, happy with my stay."

"Dear Hyatt Regency Köln Guest Relations Team, I am writing to formally express my dissatisfaction regarding an experience I encountered during my recent stay at your property in Cologne, Germany. Despite the restaurants on-site appearing to have available capacity on the evening in question, I was unfortunately unable to secure a dining reservation at either of the two hotel restaurants. As a result, I was compelled to leave the hotel premises and travel into the city centre in order to dine — an inconvenience that I had not anticipated, nor considered necessary given the facilities advertised as part of the guest experience. This situation had a significant impact on the overall enjoyment of my stay. As my evening was spent travelling to and from the city centre for dinner, I was subsequently unable to make use of the hotel's leisure facilities, including the swimming pool and spa areas, which I had very much looked forward to. I trust that this matter will be taken seriously and reviewed accordingly. I would welcome the opportunity to discuss this further and to understand what measures might be put in place to prevent similar inconveniences for future guests. Thank you for your time and attention. I look forward to your response. Yours sincerely,"

"Clean and modern room with very nice and spacious shower and bath!"

"Das Hotel hat uns sehr positiv überrascht. Man bezahlt etwas mehr als anderswo, bekommt allerdings auch etwas dafür. Unser Zimmer mit Blick auf den Rhein hat uns sehr gut gefallen, es war sehr gut ausgestattet, sehr sauber und auch ruhig, wenn nicht gerade auf dem Flur von anderen Gästen die Türen laut geknallt werden. Im Hotel wurden gerade Zimmer in einem anderen Flur renoviert, das hat nicht gestört. (Vor dem Fahrstuhl lag diverses Baumaterial herum.) Das Schwimmbecken hat uns sehr gut gefallen, es war ausreichend groß und es gab genügend Liegen dort. Am Frühstücksbuffet hatten wir wirklich überhaupt nichts auszusetzen, es war sehr reichhaltig und sehr vielfältig. Beim Frühstück und auch sonst immer war das Personal immer sehr freundlich und hilfsbereit. Wir kommen sehr gerne wieder."

"I have stayed at the Dorint multiple times in the past and have always looked forward to returning, which makes this experience particularly disappointing. Upon check-in, I was assisted by Corinna Submann, and the interaction was unprofessional and unwelcoming. I felt as though I was being accused of attempting to underpay for my room due to the reservation showing one person. Prior to arrival, I had messaged the hotel indicating that there would be two guests and that I required two beds. The room I was initially assigned was a superior room with only one bed. As I was traveling with a coworker, this was not acceptable. I returned to the front desk and was downgraded to a smaller room with two beds. The interaction at the desk during this exchange was again unfriendly. I had booked and paid for what I understood to be a higher-category room and requested a credit to reflect the downgrade and the fact that the room did not meet the expectations of my reservation. I was told this was not possible and that it was Expedia’s responsibility. After spending several hours communicating with Expedia, they informed me that any refund or adjustment was the hotel’s responsibility. No resolution was offered. In addition to the room issues, several aspects of the hotel were below the standard I expect from a four-star property: - The main entrance door was not functioning. - Lobby furniture had been removed. - Tiles in common areas were cracked and in poor condition. "