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"Spotless room, great staff!"

"The outside of the buildings looked a little old, but inside, it was very clean and very comfortable with an impressive amount of helpful appliances for food and temperature/humidity comfort. The shower and bedroom were particularly nice. I would have given this hotel a perfect 5 star rating, but unfortunately the bedroom window (Room #7) faced a separate residential house that had many very loud and annoying dogs that barked every day from 6am to 12pm without stopping. It was very hard to get...

"This is by far one of the best ryokan in Japan because of its exceptional service. Everything is so perfect here!"

"Excellent service, excellent private onsen inside the room."

"部屋の鍵が上手く出来ずスタッフまで連絡してチェックして頂きましたが治らなかったです。 鍵はかける事が出来ませんでした。 修理必要の様でした。"

"予想以上に良かったです。ブッフェへもちろん、施設も素敵でした。温泉街自体はバブル崩壊の影響を受けてまだまださびれてますが、このホテルだけでも十分過ぎるくらいに高い価値があります。また、近隣にはスキー場や山、道の駅など観光スポットもあるので温泉街がさびれてるのも気になる人はほぼいないかと。草津温泉との梯子で行きましたが、こちらのほうが良いと妻と話しています。"

"フロントの対応が素晴らしく気持ちよく宿泊できました。"

"Excellent food "

"Staff was very friendly"

"Biggest room I had during my two weeks in Japan, very comfy. The area around the hotel is a little boring though. I didnt bother with the free meal "

"Our stay was reasonably comfortable, except for a few small factors: 1. It’s a shame that they allow smoking in the rooms because we are non-smokers and smoke particles cannot be completely eradicated from the room even with a room humidifier and spray fragrance. So we could not be as comfortable as we normally would be had it been a non-smoking room. My request to the property is to create more non-smoking rooms to be available or completely eradicate smoking rooms, period! Because smokers...