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"It was great experience for family trip and no surprises, but there are few things to improve. 1. Booking via Expedia is lacking communication. (Booked BBQ, but Sukiyaki was prepared) 2. Neighbor group was very noisy until 1am. Thank you."

"静かで綺麗な施設でしたので、ゆっくり愛犬と家族と楽しめました。よかったです。"

"Quite and nice view "

"We had a great stay! Beautiful property with nice pool and nice cabin. Would highly recommend this place. "

"All the outdoor furniture (table and benches) on the terrace (including the wood deck) were completely covered in yellowish dusty pollen and had to be cleaned in order to be used. We sat down unknowingly and our clothes got really dirty from all the pollen. The rubber outdoor sandals were only one size and too small. I’m a womens US size 9 or 39 European size. I had enormous trouble signing into my YouTube account on the tv, which wasn’t the case last time I stayed at a different Rakuten stay...

"The staff was great! Onsen was pristine and food and accommodations unique and create a wonderful experience. "

"The way to the hotel is a little bit narrow, Better to go there by car."

"After staying in Tokyo this place was amazing for our family because of the space alone! The property is around an 8min walk from the end of the Hakone Pass cablecar and the ropeway connection. It rained most of our stay but there is a nice outdoor table set and a lot of japanese anime comics (in Japanese) in a lovely takana room with bean bags. Kitchen is well stocked except i couldnt find a knife but theres a lot of plates, bowls etc etc. The bathtub was amazing on the cold days. Would def...