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「I requested to change dates, which wasnt executed. So, I cancelled and re-booked with the new dates. That second reservation then got cancelled, days later wo my request. I had to quickly rebook (for the 3rd time). The communication re: ID is very clunky. Information is provided, then a daily automated email requests more. Plus multiple requests for Info in different emails. Even when information is provided, more requests come thru for the same info. You have to fix the Processes. The onsite...

「Quiet area 」

「Beautiful apartment, would stay again but very uncomfortable with sending copies of Credit card and license info. I have never been asked for such. I pray all has been deleted and shredded. 」

「A very nice and clean warming home!! The host was very welcoming and friendly I’ll definitely stay again if I’m ever in San Jose California thanks 」

「The place was great. Comfortable and relaxing. Host responded quickly to resetting the code for the door when I arrived. I just have 1 suggestion - it would be great to have laminated instructions on how to use the projector and Roku to watch TV. I just used my phone and computer instead so it was not an inconvenience. I didnt want to bother the host since I was gone most of the time. Thoroughly enjoyed it and would use it again.」

「I was unable to contact the host I was on hold with customer support for over 3 hours while being stuck outside in the heat. I was barely able to hear the customer service agents. 」