Find Pet-friendly Hotels in Reno, NV

"Bathroom was plugged with water was coming out from the toilet. I called reception its been 2 hrs nobody has come need to use bathroom i ask change room and nothing this will be my last time ever book to this hotel from customer service to maintenance and cleanliness. horrible DONT RECOMMEND "

"When I attempted to check in for my stay"

"I stayed here for the sole reason that I had a U-Haul truck towing a car, needed a pull through spot. Upon calling the hotel, they suggested I could park at the TA truckstop next-door. This was fine, but then I had to walk a quarter of a mile with my suitcase, backpacks etc. just to get to the hotel. The registration is in the casino, so it is total chaos and the whole place and parking lot is mobbed full of people and cars. I could put up with all this, but when I got to my room the deodorizer they had sprayed was so thick it was choking me. I’ve never experienced anything like it. I’m assuming they spray it to cover up the cigarette smell? Then the window was locked shut. I literally turned around and left the room. I never stayed here that night, I couldn’t take it. I just ate the cost and went to a different hotel. Terrible experience. Extra star for the super helpful woman at registration who let me check in and then check out, and then keep my stuff behind the desk because of course I had left the room so quickly I forgot my backpack. She gave me a new key I got my stuff, and hightailed it out of there. I couldn’t leave fast enough. Between the chaos of the crowds, cars and casino, and then the room being toxic to even stand in, never ever will I stay at a casino hotel again. Or at least not in Reno. Feels like the Circus Circus era, old and trashed. "

"good"

"The internet was good, the staff were really friendly, aircon was good, but our room had a horrible smell to it. We asked to be switched but they were booked out. We asked for some sort of compensation because the air was truly awful and they were very nice to try and help but still have not received the compensation we were promised. The smell was horrendous, did not go away even after spraying febreeze and perfume. "

"Room was musty upon check in don’t think anything of it told hubby to turn on the air. We stayed at that hotel due to a wedding. After the wedding at 11pm the room wouldn’t get colder than 71. We had a few drinks tried to go to sleep, figuring eventually the room would cool. The pillows sucked they seem fluffy until you put your head on it and it goes completely flat. Try layering two, then it’s too much. By 1am my husband was so uncomfortable and so was I we decided to just go back home. Went to the front told them about the AC and that we just wanted to go and were disappointed since we came for a wedding and it was a night away from the kids. The front desk lady seemed like she didn’t care, she said ok I’ll have someone check the air when I’m done with my audit. Meanwhile there is a RAVE happening! We Couldn’t hear it on our 8th floor room but leaving the hotel at 1 am trying to go down the sidewalk that had tons of people wasn’t that great. This is my second time here and sadly I won’t be back. Our room this time had a working toilet fan but the time before (1 month prior to this visit) the fan didn’t work and the fan in the brides suite also didn’t work, which isn’t fun if you have a nervous poo plus people trying to get ready. "