I really liked this hotel and the comfort it provides is unmatched. Every one of the staff members is really attentive and nice. The only reason I’m giving it 4 starts instead of 5 is the food. Out of all the restaurants around this hotel, just one met my expectations.
2026 年 5 月に 4 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Bich Hoa Thi
2025 年 6 月 10 日
良かった点 : 設備とサービス
Beautiful hotel. Love the arts.
2025 年 6 月に 4 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Diego
2025 年 6 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Tudo top
2025 年 5 月に 5 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Gerard
2025 年 4 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service. Very nice room. Will be back!
2025 年 4 月に 5 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Joseph
2025 年 2 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The personal attention was fantastic!
2025 年 2 月に 5 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Sagy
2025 年 3 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
To far from the hotel zone
2025 年 3 月に 4 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Tony
2025 年 10 月 23 日
良かった点 : 清潔度、施設のコンディションと設備
After staying at Hotel Mousai in Puerto Vallarta for a week and experience the best service I'd experienced at a hotel I was excited to experience Mousai in Cancun. It cost noticeable more than my stay in Puerto Vallarta for the Ultra Corner Suite but I had no doubt I'd experience the same or better. I only came to Cancun for Mousai. I was disappointed that the qu
2025 年 10 月に 1 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Tony
2025 年 10 月 22 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
I was disappointed in the price point compared to the overall service received. I'd stayed at Mousai in Puerto Vallarta where I booked the Ultra Corner Suite and thought the service would be the same. I felt no different than guests at the other hotels on the property despite having a "Butler" . It was a challenge getting rides, bar service and other things during my stay.
2025 年 10 月に 2 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Sacha
2025 年 2 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My wife and I hadn't been at an all exclusive for at least 10 years following multiple disappointing 5 star experiences.
We decided to give Hotel Mousai a try for a short 5 day trip to wind off and get away from our kids.
We were overwhelmed by the quality of everything Mousai has to offer.
Room was great, staff was great, rooftop terrace was amazing with a nice chill vibe, NOI restaurant serves premium food and drinks.
Other guests were respectful and quiet but still ready to have fun.
You cannot go wrong at Mousai and we will definitely go back.
2025 年 1 月に 5 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Ahmad hussein
2025 年 5 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pool is horrible very small. Got the the hotel and i was surprised that it was not all exclusive. They make me bay extra 2200 dollars for me and my wife. Paid the extra 2200 dollars and then i was charged for every drink i had. Drinks are not even included in the all exclusive package.
Do not reserve at this hotel.
2025 年 5 月に 7 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Brian
2025 年 2 月 25 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Dissapointing
This place was okay, but tiny little fixable details just kept dragging it down to the point that I wouldn’t recommend staying there.
Their little iPad controllers in the rooms barely work, and with no physical controls on the walls you are left without crucial things like fans so we were waking up in a pool of our own sweat every morning. We had to cover 10 different little blinking lights all over the room at night.
Staff linger in your room when delivering food to the point you have to tell them to leave. Staff told us one price multiple times, only to be uncharged by nearly 100% for things like the spa. The hotel called one of the scam cartel taxis that cost 150 dollars for a short trip for us. Even had a firework lit in my face by a waiter at dinner for my birthday without warning. Inhaling a bunch of toxic firework exhaust was not what I ordered for dinner.
We had fun regardless. Just a bunch of really silly things that could easily be fixed. Its new development, so plenty of time to improve