Book a Puerto Plata Resort

"Meal staff/ Servers very friendly, cleaning ladies not so much, not accommodating, come into the room in the morning to take the tip, then not come back for 4 hours to clean it."

"The specialty restaurants for dinner are excellent; however, the buffet restaurant for breakfast/lunch/dinner is not the best, although you can find something good to eat (not a lot of variety. "

"good"

"This is an update to a review I posted on day one of my trip. When we first checked in, the front desk at the resort had moved us to a different, lower quality, section of the resort. Thank goodness for the friendly, amazing staff at Guest Services! Aris and Angelica, saved our vacation! Angelica, the Expedia concierge, was amazing in helping to sort out our room. She kept in contact with us via Whatsapp throughout our stay to make sure everything was going well with our stay. Angelica went above and beyond! As far as the resort goes, this place is MASSIVE!! Easy to get lost, even with maps and signs everywhere. Be prepared to walk a lot, up and down many stairs as the resort is built on a hill overseeing the ocean. The view is spectacular! As for the amenities, there are so many but unless you’re a VIP member, you only get access to about a third of them. Only 1 free hour of wifi a day for non members or unless you pay for it, no complementary safe for non members, and the two buffets available to non members were very underwhelming. Non members also don’t have access to the coffee shop or ice cream shop, which was a bummer. The a la cart restaurants, if you can secure reservations, that we were able to get into were delicious! Over all, for the right price, we would return. "

"Food is terrible no variety, "

"Great area, great resort. Wish guests could have their own golf carts and better communication and response time from staff. But overall great stay!"

"We had a wonderful experience especially with the staff and owner of the property. We met amazing people and the views were incredible. Definitely a great place to stay! "

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"We’ve been coming back to the Gran Ventana for many years. The price is always right, the staff is excellent.. the only one that could have been nicer was the girl taking the ala carte restaurant reservations. The pool is very clean, the rooms are in good shape.. could be updated but are kept very clean. One complaint I have is that the smoking policy is not enforced. There is supposed to be a designated section but nobody pays attention. If you are not a smoker, and I think it’s not very common to BE a smoker these days, it’s a big turn off to have to smell and breathe in cigarette smoke. The buffet always has something you should like to eat. It’s not fine dining but that’s not why you go to this resort. The ala carte restaurants are better. "