Find all hotels by Vincci in Playa de las Americas

"I recently stayed at this hotel for a short break. There were both positives and areas for improvement. The pool area was lovely—large, clean, and inviting—though the loungers lacked padding, which didn’t quite match the five-star expectation. The room was modern and well-maintained, but the mattress was old and caused discomfort. Even after changing rooms, the bed wasn’t much better, and I relied on a pullout bed. If the bedding situation is improved, I would stay again, as the rest of the experience has great potential."

"Room was great. Very clean. Paid for a double, got a twin with beds pushed together. NOT GOOD! We were charged €1 for four cubes of ice at the bar. Never been charged for ice ever at a hotel. Reception was always crowded and understaffed. Staff apart from Angel were rude and sarcastic if and when you got to talk to them. Breakfast was quite good. Omelette bar was very nice. Decent food throughout. The bacon was reconstituted bacon loaf cut into slices. Not disgusting, it’s bacon; but not as you know it. Real bacon would be far better and they claim to be a four star hotel. Real bacon would be more fitting at a four star hotel. No amenities around the hotel. One local shop didn’t sell drinks, only water and it’s very over priced. Rather than be ripped off, I bought anything I needed through a delivery app. Pool was nice. Pool area nice and clean. I think later in the year you would have sun-bed wars!!"

"Lovely hotel experience, very premium experience in a nice location. The breakfast was well worth it and the pool area had plenty of seating (though I'd still recommend going early to get seats). The spa was also very worth the price. My main concern is that the Preferred Club breakfast was not worth the extra cost. The breakfast in the main area was better than the a la carte option. Though the nice part of the preferred club was the separate cabanas and afternoon snacks/booze. I would stay here again, staff made everything possible to give us a good experience. Letting us stay extra hours because of our flight being later in day"

"Pack & Ernest were professional, helpful & delightful! Thank you!"

"Great stay"

"We had a see / pool view. The hotel was said to be 4 star. Was more like a 2 star. I have travelled to most countries and this hotel was the most disappointing. Very dated. Broken tiles everywhere. The bath un usable. Lime scale thick in bath .urine stains at the base of the toilet. Wood in room very chipped. Dirt mostly around the edges of the floor. No fly screen on the patio doors. Fridge was very rusty. I was bitten quite badly the first night.second night the same pulled back sheets and found bugs in the bed . I did take pics of them.the staff were willing to listen and help. But the damage was done the bites l had received in the bed were infected so needed treatment right away ended cutting my holiday short and leaving the hotel early so l could get back to Scotland and get medical advice. "

"From start to finish everything brilliant, when we arrived the ladies on reception were amazing in dealing with our check in and the same on check out 5 stars to them, well deserved, our 1st time at the the Wyndham but certainly not our last."

"Very.good room, staff great, wifi good, breakfast exelant."

"We enjoyed staying at the hotel. Our suite was well furnished and comfortable. The cleaners were really quick and efficient. They did a great job keeping the room clean. Our suite faced the street so it could be a bit noisy on the balcony. The restaurant food was overall better than the average all inclusive. We were disappointed to find that our kitchen was locked and we would have to pay extra to access the facilities. We expected this to be part of the package. We would also have liked the hotel to have a separate bar, away from where the evening entertainment, so that we could enjoy an evening there without having to watch the shows etc. Staff were always really helpful and polite. "