All-inclusive Hotel in Santa Cruz de Tenerife from ￥35,877

"Clean roof, helpful staff "

"This cannot be a 5 Star hotel. It should not be more than 3 stars. It is a very old hotel, staff was not helpful, we paid for breakfast during booking but they said its not included in spite of me showing them on the booking app. Location is not ideal, its very far from the airport and main lively area, unless you have a car its not convenient getting anywhere. Amenity timing is not good, bathroom and room also was not the best. The only good thing about this hotel was the view from the room-ocean view, that's it. We paid a lot for a 5 star experience but were disappointed. "

"The resort is beautiful. All the staff were excellent and so friendly they couldn't do enough to make your stay comfortable. "

"Fantastic hotel. Amazing facilities, clean & spacious rooms and lovely staff. Highly recommend. "

"There were a collection of things that made our stay less than disappointing. Number 1: There was an extremely drunk guest who harassed our group several nights in a row, even threatening to throw a table at us. Miguel, the hotel manager, told us after we complained that there was nothing he could do until the guest physically assaulted us and is witnessed by a member of staff. Very odd and we felt totally unsafe walking around incase we came across this aggressive guest. Other reasons include: the hotel claims 7 swimming pools, but 4 are maybe 2 inches deep, and only 1 pool is heated so the other 6 are unusable. Staff were extremely rude and unhelpful. Everything seems to be an inconvenience to them. Drinks are slammed in front of you, you’ll have to wait 20mins to be served. Overall cleanliness of the hotel was ok, nothing spectacular. There were few occasions however we were given dirty cutlery and cups with lipstick on. Room amenities were not great. In 2 of the 3 rooms we had booked, the baths were broken, one of which would only work while the shower was running. Vegetarian options are seriously lacking at the breakfast, lunch and dinner buffets. Night time entertainment is decent, however extremely cold in the off season with no indoor alternative options. The “Spa” was also no spa at all. Our group paid €105 for a private jacuzzi, which turned out to be just a bath tub. It should have been clearly labelled on the booking as a jacuzzi bath. "

"We didn't have the time."

"Lovely hotel with amazing buffet breakfast. Parking available with assigned spot in garage for 10€/day. (Street parking available for free… if you can find it.) On site restaurant Cayote is ok, winding there for dinner one night after original plans fell through. It’s well reviewed and prices reasonable, but food a bit bland. Despite being Saturday night, few tables in use."

"Room was great. Very clean. Paid for a double, got a twin with beds pushed together. NOT GOOD! We were charged €1 for four cubes of ice at the bar. Never been charged for ice ever at a hotel. Reception was always crowded and understaffed. Staff apart from Angel were rude and sarcastic if and when you got to talk to them. Breakfast was quite good. Omelette bar was very nice. Decent food throughout. The bacon was reconstituted bacon loaf cut into slices. Not disgusting, it’s bacon; but not as you know it. Real bacon would be far better and they claim to be a four star hotel. Real bacon would be more fitting at a four star hotel. No amenities around the hotel. One local shop didn’t sell drinks, only water and it’s very over priced. Rather than be ripped off, I bought anything I needed through a delivery app. Pool was nice. Pool area nice and clean. I think later in the year you would have sun-bed wars!!"

"Lovely hotel experience, very premium experience in a nice location. The breakfast was well worth it and the pool area had plenty of seating (though I'd still recommend going early to get seats). The spa was also very worth the price. My main concern is that the Preferred Club breakfast was not worth the extra cost. The breakfast in the main area was better than the a la carte option. Though the nice part of the preferred club was the separate cabanas and afternoon snacks/booze. I would stay here again, staff made everything possible to give us a good experience. Letting us stay extra hours because of our flight being later in day"