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"The room was dirty. The carpet was well outdated stinky and brown. There was some sort of bug on one of the beds so of course we checked all of the bedding and mattresses only to find nasty brown spots between both box springs and covers. No bugs thankfully. The tv was outdated as well. The indoor pool was supposed to be the highlight of this stay but it was unbearably cold and far from relaxing. They could have possibly made up for that by having a hot tub to enjoy but they didn’t have one. Check in/out wasn’t pleasant either. Checking in having questions seemed to be a bother to staff. At checkout there was one man who was part of the USS Rich group (Navy) in front of me trying to get his bill yet I was there 30 mins. Simply because the woman working the desk was extremely overwhelmed by an apparent dissatisfied customer on the phone, being distracted she handed the Veteran in front of me 4 different bills that were not his. She wasn’t talking to him at all or asking questions only handing him a bunch of bills that were not his. Speaking to him directly only to argue with the man telling him the bill she was giving him was correct. 3 different times he was told it was his bill when it clearly was not. She paid absolutely no attention to what he was saying to her or the fact that he had laid his room key down with his room number on it to help her out attempting to not interrupt her on the phone. It was disrespectful and disturbing to watch. A very unpleasant stay. "

"Great location."

"Very large hotel Carpets are very dark and give feeling of dirty Staff nice and helpful"

"Helpful and knowledgeable."

"Old but classic building. Breakfast buffet is always great!"

"Excellent room amenities and space. Great bathroom and walk in shower. Only a 3 block walk to either stadium. Great food and service in the bar. Only drawback was paying the $49 per day to park your car. But you’d pay that anywhere downtown"

"Anytime I’m in Cincinnati visiting my son at college I stay here. The staff is so accommodating like the best I’ve ever seen. They have secure parking in a garage that you can park your car even before your room is ready and if they have availability, late checkout of noon. which is really nice."

"When we got to the hotel, we were greeted and checked in quickly. Once getting into the room, it was spacious and clean. Breakfast was nice and easy, since we came close to the ending of the breakfast time, there weren't many plates or silverware, but they quickly provided us with clean items."

"We got a free upgrade to a suite. The room was great. The bathroom not so much. You have to enter the shower to turn it on. The lights were very dim making it hard to apply makeup. The water pressure was dismal. The overall stay was great. The hotel is going through renovations but still looked great."