Find Luxury Hotels in Newport, KY

"The room had coffee stains, could not close the curtain to prevent light from highway traffic, no exhaust in the bathroom. Glad there was coffee and water in the room. On site restaurant was closed"

"The front desk staff could definitely benefit from additional customer service training. While some interactions were fine, one particular staff member—an older woman working the front desk—was consistently unpleasant and took away from the overall experience. On a positive note, the food options were a highlight. The availability of a buffet was convenient and appreciated, and the manager seemed to make an effort to maintain consistency in that area. Unfortunately, the service at the front desk overshadowed the positives. "

"Love the place the personal are nice "

"Breakfast was fresh and hot, with a good variety. Parking was a bit small, but manageable. Room was clean and everything worked fine. Great staff."

"Room was clean, staffs were helpful, love their pool, spacious parking, so far of all hotels we've been to their breakfast is my top. Love that they still have the microwave which lots of leading hotels remove from their rooms. Our first experience was great, but probably due to spring break the second time was not, kids were extremely loud at the hallway running, screaming and so on (up until 2am then 4am until we checkout. Their main elevator was making weird, freaky sounds, some washer and dryer (they have multiple) doesn't seem to work fine (they don't fill enough water as in some clothes didn't even got wet at all), I also used 2 different dryers as the first one doesn't seems to do the job well (might need some cleaning maintenance or whatever), no hot tub. But other than that I like it. We will definitely consider this place to stay in again when we get back in the area."

"Great staff at front desk and breakfast area."

"We asked for extra blankets and a pillow and they never came. We called the front desk three times and they kept saying they were “on their way.” "

"Never received housekeeping. No one knew English. Some of those that did knoe Englidh simply would not.Never bothered to speak. It was never offered on our room. We plaed Charades on towels, cups etc... the complemtsry coffee, tea station were only availsble in the morning. We felt like s burden the entire time. Also, check~8was a nightmare. They couldnt figure out ifnsiness psid for or not. Had to dig throurough my cell to finally check in. Notwhat we were expecting when we paid for suite. "

"One of my favorite hotels in the city. Always enjoy my stays at 21c"