2/10 (非常に不満)
Nece
カップルで旅行
2026 年 3 月 7 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My recent stay at the DoubleTree by Hilton in Sharonville, Ohio was extremely disappointing.
The hotel is currently undergoing major construction, but this was not properly disclosed before booking. The photos online show a clean, fully operating property, but the reality is that the hotel feels like an active renovation site. There was dust throughout the building, which caused me to sneeze, cough, strong chemical and paint smells which caused me to develop a headache during my stay.
When I attempted to speak with someone about the conditions and cancel the remainder of my reservation, no manager was available and the front desk was often unattended. The room also had issues — there were two TVs with no remotes, and the bathroom had visible mold, which is unacceptable.
I even reached out to corporate customer service, hoping the situation would be addressed, but unfortunately the response showed very little concern for the experience I had.
Guests deserve transparency. If a property is under major renovation, that should be clearly communicated before booking, not discovered after arrival.
Very disappointing experience overall.
Nece
2026 年 2 月に 2 泊滞在
