「I have chosen to stay at the Portola Hotel for five consecutive years, and it is always exceptionally pleasant. The location is absolutely perfect. The neighborhood is safe and scenic, making my morning and evening strolls highly enjoyable. A special highlight this year was spotting wild sea otters near the hotel for the first time. It has truly become my go-to hotel in Monterey, and I already look forward to returning.」
「Unfriendly and unhappy staff throughout the hotel. Construction noise woke us up early one morning and the hotel lied to us about it and made us feel like we were the problem claiming we didn’t call the front desk to inquire when we did. I left a message for the GM and never heard from him. I can’t recommend this hotel to anyone. Stay in Carmel in a cute Inn!!」