マルセイユのプールのあるホテル

"The location is convenient, and the hotel meets a basic standard. However, as I have stayed at other InterContinental hotels before, this experience felt difficult to believe as part of the same hotel chain. • After checking in and entering the room, we realized it was not the room type we had reserved. We had to return to the reception to resolve the issue. Despite this being clearly a mistake on the hotel’s side, there was no apology, and the staff handled the situation in an indifferent and unmotivated manner. • The breakfast venue had been changed, which significantly affected the atmosphere. I had been looking forward to breakfast based on reviews, so this was very disappointing. • It was stated that made-to-order omelets were available at breakfast. However, when I placed an order, I was told this was not possible. Shortly afterward, I saw other guests being able to order omelets, which left me feeling confused and uneasy. Overall, while the hotel is not unacceptable, the service quality was far below what I would expect from this hotel brand."

"チェックイン時に翌朝のシャトルの予約をしたが、朝、チェックアウト時にドライバーが現れず、仕方がなく、重い荷物を引きずって、空港ビルまで向かった。ホテルのデスク側も「運転手がいつ来るか分からない」との回答しかしてくなかった。"

"If detailed instructions for the shuttle are provided in advance, that would be helpful. Otherwise, I had a good experience."