マルセイユの家族向けホテル

"立地、設備、スタッフの対応など素晴らしかったです とても快適に過ごせました 次もこちらに泊まりたいです"

"お部屋は狭いけど１泊なので気にならないし 清潔だったので良かったです。 ただ窓を通して向かいの建物から見られてる気がして落ち着かない。付いてるカーテンは遮光なので、閉めると外の明るさが分からないのでレースのカーテンがあると日中は良い。"

"スタッフの対応が良かったです！"

"The location is convenient, and the hotel meets a basic standard. However, as I have stayed at other InterContinental hotels before, this experience felt difficult to believe as part of the same hotel chain. • After checking in and entering the room, we realized it was not the room type we had reserved. We had to return to the reception to resolve the issue. Despite this being clearly a mistake on the hotel’s side, there was no apology, and the staff handled the situation in an indifferent and unmotivated manner. • The breakfast venue had been changed, which significantly affected the atmosphere. I had been looking forward to breakfast based on reviews, so this was very disappointing. • It was stated that made-to-order omelets were available at breakfast. However, when I placed an order, I was told this was not possible. Shortly afterward, I saw other guests being able to order omelets, which left me feeling confused and uneasy. Overall, while the hotel is not unacceptable, the service quality was far below what I would expect from this hotel brand."

"とても丁寧でした。ありがとうございました。"

"客室はゆとりがあり過ごしやすいです。設備もメンテナンスされていて良かったです。"