マルセイユのアパートスタイルホテル

"Le personnel a toujours fait preuve d'un accueil chaleureux durant mon séjour. La chambre était spacieuse et offrait une vue magnifique sur le port."

"清潔な客室で、スタッフが親切でした "

"食事も美味しくサービスも良く非常に満足。 日本語が話せるスタッフさんもいるとのことで日本人も安心だと思います。"

"フロントのスタッフの方が親切だった。"

"The location is convenient, and the hotel meets a basic standard. However, as I have stayed at other InterContinental hotels before, this experience felt difficult to believe as part of the same hotel chain. • After checking in and entering the room, we realized it was not the room type we had reserved. We had to return to the reception to resolve the issue. Despite this being clearly a mistake on the hotel’s side, there was no apology, and the staff handled the situation in an indifferent and unmotivated manner. • The breakfast venue had been changed, which significantly affected the atmosphere. I had been looking forward to breakfast based on reviews, so this was very disappointing. • It was stated that made-to-order omelets were available at breakfast. However, when I placed an order, I was told this was not possible. Shortly afterward, I saw other guests being able to order omelets, which left me feeling confused and uneasy. Overall, while the hotel is not unacceptable, the service quality was far below what I would expect from this hotel brand."

"とても丁寧でした。ありがとうございました。"

"チェックイン時に翌朝のシャトルの予約をしたが、朝、チェックアウト時にドライバーが現れず、仕方がなく、重い荷物を引きずって、空港ビルまで向かった。ホテルのデスク側も「運転手がいつ来るか分からない」との回答しかしてくなかった。"

"エアコンの使い方がよくわからない"

"エアコン効き悪い。冷蔵庫なし。立地は奥なのであまり良くない。"