Find Family Hotels in Lucerne

"Hi we had a nice stay but one of the reception team was very rude with me. I asked her about the wifi setup she asked me to follow the steps which I did and got stuck on one of the part. She asked let me do it for you and grabbed my phone and said some people do not know how to use tech and then handed me the phone and threw the paper in the table. She was very unprofessional. Apart from that everything was good. Breakfast team were awesome, they were always smiling and helpful. Breakfast was ok too. Rooms were small and it was difficult for us with 2 kids but manageable. Cheers and Regards,"

"No temperature control. Hair dryer non-functional. NO PARKING AS ADVERTISED."

"Nothing is standing out."

"El staff de recepción chévere pero el del desayuno no muy simpático. Los cuartos son minimalistas con muy poco espacio para guardar ropa y efectos personales. El restaurante sólo ofrece desayuno. La localización es excelente, cerca de todo."

"No evening bar . breakfast good Room view lovely Bathroom damp in corner of shower"

"I can't say enough about the staff at this hotel. They were fantastic!"

"The only drawback with the stay was that they were renovating on many of the floors. Places were closed off."

"With such a large group checking in at the same time, the front desk staff handled the situation professionally and patiently assisted each guest in settling in quickly. The rooms were clean and cozy, with excellent amenities, and the hotel's central location was very convenient. I truly appreciated that they let us leave our luggage at the hotel, which spared us from carrying it on our short trip to Wengen. This made the trip much more enjoyable for everyone. I would especially like to thank Noraly and Nadim for going above and beyond to help my teammates resolve their issues."

"This hotel-chateaux is in a perfect location. The view from its restaurants and bar are the best in Luzern!"