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"Everything was amazing but there is a disconnect between the front desk and management. I ordered a few things for the room before it was ready. Champagne"

"After a long flight, we arrived earlier than planned but Ann at the front desk made sure to find us a room. She was awesome. Great location and excellent customer service. We plan to stay there again in September. "

"Second time staying at this hotel and it was a great experience. The hotel staff were always helpful and were accommodating towards our needs. They have a convenient method of text communication between staff / guests, which is direct and easy for guests to use! Central area in SoHo, and on the same street of the famous Katz deli! It was a great hotel in walking distance of everything. Pool was not open for guests to use, but they were in the process of setting it up (could be open by late next week I’d assume). Overall 10/10 stay! - Natalie"

"Great location and efficient room. I like the workspaces too."

"Stay here every time we come in town. The location is central but quiet at night and the room is spacious and has everything we need "

"The staff was great to us. They recognized us each time we came in and welcomed us. They looked out for our special needs we had along our stay. I was very impressed with everyone on staff"

"Clean room"

"Great Location, room and view were nice, close walking distance to subway..Would highly recommend"

"This hotel was purchased out of chapter 11 bankruptcy in February 2026 and it looks like it. Mold was present in our shower and floorboards and the headboard was worn. On the plus side, found staff to be nice and accommodating, walkable SoHo location and there is a generous noon checkout time. However, I would not consider this hotel until after the new owners can get in and provide renovations, assuming they will make the investment. The previous"