ローレル ホテル

「No comment」

「El servicio es pésimo, el ambiente nada familiar, no se lo recomiendo. Nunca tienen cash para devuelta, no tienen servicio para pagar con tarjetas. Nos hicieron reservar a través Expedia, a la que procedimos a reservar dos habitaciones y después que pagamos nos dijeron que sólo una se las dos y después de dos largas horas de espera nos dicen que no habían habitaciones disponibles. nos hicieron perder dos horas con dos menores de edad, Pero tampoco reembolsaron el dinero a la tarjeta.」

「The is property was very clean and very nice place to stay. They were accommodating and informative of the area! Every time I come to Richmond I will stay here.」

「Friendly and helpful staff」

「The Westin is always a step above!」

「We stayed at this hotel from Friday through Tuesday morning — four nights — and unfortunately our room was never serviced during that time. The beds were never made, and we had to request clean towels ourselves. They did bring replacements, though one of our rooms was given towels that were dirty. We mentioned it at the front desk after the first couple of days, thinking it might be a weekend staffing issue. The employee was polite and apologized, and wrote down our request, but housekeeping...

「10/10 most definitely will stay here again with my family」

「The rooms were nice and spacious and very clean!」

「The staff was great. The room overall was clean. They just need to do a better job on cleaning the floor. Beds were comfy.」

「以前も泊まっていますが、いつも通りに素晴らしい場所でした。チェックインアウトはスムーズ。食事はシンプルながらも美味しい。」

「Staff was often not right at the desk. Instead, they would be back in an office. One night desk staff person was watching a movie on her cell phone with foul language out loud. No ice machine working on any of the floors. Difficult to understand the staff (language barrier). The breakfast was very nice. Many options. The woman handling the breakfast room did an excellent job keeping everything well stocked and cleaned the tables after each guest(s) left their table when finished.」