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"Breakfast good. Spa was terrible. A sheet departing tables and the entire time staff was loud. On the phone talking SO loudly I finally had to tell them to please be quiet. The elevator kept pinging every 10 seconds. It was a real shame . It was expensive and was shocked at how loud and rude the female on the phone was. Most the Japanese people have been lovely. Not this one. "

"The staff was nice and tried to updgrade us to a room with more of a view but unforunately it was 3 twin beds and as a couple that wasn't what we were looking for. Breakfast was already fully booked so we couldn't go to it. The room was super small for the price. Good view of Fuji, you get a bit of noise from the theme park."

"Wonderful experience overall. Onsen was lovely especially having the open air bath in the room...all baths give a different vibe but all relaxing. Really enjoyed the Kaiseki but would've been great if they did allow you to report food allergies in advance so they could adjust menu. With my shellfish Allergy one meal set was very limiting. So next time probably wouldn't add that to the experience. Staff were friendly. The view from the room of the lake was amazing ..view of Mount Fuji from the observation deck was awesome. Overall a very relaxing stay...would definitely come again and very happy we stopped here on our trip to Japan."

"The hotel has a brilliant location with views over the lake and Mt. Fuji. The hotel was probably at its best 20 + years ago but seems dated now. There were damaged fittings in the ceiling, the tech is poor (shaky WiFi, TV not able to cast etc) and such a large amount of floor space taken up by unused communal areas. Had half board and it was getting a bit repetitive after the third day."

"Breakfast at this hotel is not the best. Scrambled eggs on soy milk, susages and a bread not fresh! The pictures of the property mislead me! "

"Amazing place with out of this world amenities and the friendliest staff. Really enjoyed this onsen experience and would recommend it to anyone."

"Amazing Onsen and theme park"

"Very nice hotel with great onsen facility. You can enjoy view of Mt. Fuji while onsen. Our reservation included dinner which was served in our room so we ca enjoy dinner after onsen in our room. Fantastic meals. Highly recommended."

"The best hotel we have stayed. Thoughtful activities and you can’t get a better view of Mount Fuji from your own room 24/7."