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"Clean, big room, VERY helpful staff, wonderfull onsen/hot bath, excellent wifi. They communicated really badly before checking. I really like the reception staff. Bathroom tiny but this is a common trend in Japan"

"Had stayed this hotel during my two visited to My Fuji. Friendly staff and clean room. The room with the view of Mt Fuji was magnificent. The room is big enough to sleep 3 people. Varieties of food to choose for breakfast that comes with a view of Mt Fuji as you enjoyed your meal. Free shutter bus to Kawaguchiko which made our trips easier. Onsen was great but had to walk quite a distance. Will recommend this hotel."

"We had an unforgettable stay at this beautifully designed lakeside ryokan. Every detail of the space reflects refined Japanese aesthetics—elegant, understated, and incredibly calming. The setting by the lake is simply stunning, with serene views that change throughout the day and create a truly peaceful atmosphere. What made the experience even more special was the exceptional staff. Their hospitality was warm, attentive, and thoughtful without ever feeling intrusive. Every interaction felt genuine, and they went out of their way to ensure our stay was comfortable and memorable. From the tranquil surroundings to the impeccable service, this ryokan offers a perfect balance of natural beauty and traditional charm. We left feeling completely relaxed and would absolutely love to return."

"The room was clean and comfortable. It was nice having the pyjamas already in the room for our use. The instructions for the Onsen were very well done and if you forgot they were also posted. The staff were helpful and friendly. We had both breakfast and dinner at the hotel and there was a variety of food. We would recommend to anyone travelling to Mt Fuji"

"I booked two twin rooms. One room was lovely with a beautiful view over the lake. The other room was like being in a closet! It had one tiny window and was old and tired and was situated at the back of the hotel. I complained but was told the hotel was fully booked. Although when I offered to pay more suddenly a room became available! Disappointing! "

"Good location "

"Great view and spacious room. It was the biggest room of our trip though the fuji room is outdated compared to the one with a private bath and mountain view. Bath tube is small for bigger Americans but public baths are nice and makes up for it. "

"Amazing staff, clean rooms, excellent food, and beautiful views of Lake Kawaguchi and Mt. Fuji"

"Amazing all round"