Hell Valley

I booked through Expedia for 2 adults and 2 children, and Expedia offered and confirmed a Twin Room for all four guests. After arriving and experiencing the room, I checked the listing again and found it described as “Sleeps 4” with “2 Single Beds.” In practice, with four people and normal travel luggage inside, there was insufficient clear floor space for normal movement. We had to move luggage around simply to get between the beds, entrance and bathroom, and a normal-sized suitcase could not be fully opened on the floor without extending onto a bed. My issue is not simply that the room was small. Expedia specifically offered and confirmed it for four people, yet the practical sleeping arrangement was not clear. “Sleeps 4” alongside “2 Single Beds” should explain how four guests are actually expected to sleep. I also found that the room-size information shown during room selection is not retained in the confirmation email or normal post-booking details, so I had to perform a new search to find it again. Expedia’s initial response was that the dimensions had been shown before booking, but that does not answer the central issue: why was this room presented as suitable for four guests, and what sleeping arrangement was intended? I have submitted a formal complaint requesting a proportionate partial refund and a review of the listing.

We had a great stay at Hotel Vischio in Toyama. The property is conveniently located in the Maroot shopping and dining building, just a two-minute walk from the JR line. Our room was spacious, clean, and accommodating. We especially appreciated the TV's mirroring options, which allowed us to stream content from our tablet. The property also offers excellent amenities, including breakfast, a washer/dryer, and a guest-only public bath. The staff was very friendly and helpful throughout our visit. This was our third time staying at Hotel Vischio in Toyama, and we continue to love the property's cleanliness, amenities, and service. We look forward to our future stays.