Find hotels in Hanalei Palms, Hanalei

"Cockroaches bad staff in the office did not honor accommodations that were promised. "

"Staff was friendly and welcoming. The bed and sheets were so comfortable. Would I stay again? Yes but Air conditioning was outdated and didn’t work great. Lobby area was bright and inviting. Pools were good sized for the amount of people using them. Unsure why you pay a resort fee as you don’t get anything extra except complimentary laundry; which is one washing machine and one drying machine. Housekeeping comes by every other day which was perfectly fine by us BUT they never came to us until around 3pm. At that point, we are showering and/or napping so that was inconvenient. Also, don’t pay for luau, just watch from the pool or tiki bar. "

"clean room staff friendly breakfast devious didn’t use hot tub pool was great. Comfortable chairs plenty towels. This is my 3rd stay at this hotel. Love it!!!"

"We had a wonderful stay at Makai Club Resort and would highly recommend it. The place was very clean, well-maintained, and very comfortable. There was plenty of space for everyone, and everything we needed for a relaxed stay was thoughtfully provided. We especially appreciated the attention to detail — from beach equipment to small touches that made the stay feel easy and stress-free. It really felt like a home away from home. The only small downside — the local Hawaiian roosters 😄 They start their “alarm clock” around 5 a.m., so don’t expect to sleep in too late. But honestly, it feels more like part of the island charm than a real issue. The location was also great, peaceful yet convenient for getting around and exploring the area. Overall, a fantastic experience. We would definitely stay here again!"

"Loved walking out our door and being right on the beach. Loved the convenience of the bar and restaurant and its proximity to the beach. Didn’t love that the only practical way to park was to use the valet service (even though the valets were extremely courteous and efficient). Also loved that, even though we’re an older couple, we found the family-friendly atmosphere and quiet nights comfortable and relaxing."

"Best stay we had on any of the islands. Staff is outstanding, and the location is first rate. Walking distance to shops and restaurants and the views are incredible. Beach toys and bikes to use along with tasty banana bread. Would definitely stay here again."

"Friendly Housekeepers & Maintenance Crew"

"Lovely staff and lovely location, some of the outdoor fixtures and furniture were a bit worn, and the TV was near impossible to use, but overall had a good time. My only reason for dropping down 2 stars is because the first room we were assigned to, still had people checked in. Thank goodness they were not in the room when we entered!! The second reason is because we had a 'Do Not Disturb' sign hanging off our door, but someone (assuming housekeeping) came in and promptly left. We were checking out that day, but it was still 1.5 hours before checkout time. You'd think you'd want to knock just to be sure the guests have left for privacy purposes. Another hiccup was that guests are given a parking pass. The individual checking us in forgot, and I had to go back and ask (this was my third time at the counter in under 15-20min). First was to check in, the second to notify them that the room was in use (and promptly received the new one), and the third was to ask for the parking pass (after they asked me on the second visit if I had one, and said they'd give me one). I am not upset by the interaction and oversight whatsoever and had a great time! But I still feel these things should be mentioned so folks can make their own informed decision. Oh! I also didn't see any elevators. Had to take luggage up 3 flights of stairs to our room, got my much needed workout in after all the yummy food. But I may have just missed them. I would double check and call if this is important to you :)"

"Room was very clean the view was awesome the stay was great"