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"What makes up for the outdated and a little rundown room is the excellent bell service we received, including the reliable shuttle service. The dinner was a delightful experience. "

"This hotel with Onsen was gorgeous. Our family of 4 had a great time. The buffet dinner and breakfast was yummy. The Onsen was clean and relaxing. The staff was super friendly and helpful. "

"Our stay was amazing! Loved the onsen and dinner experience at the Japanese restaurant on site. Also very easy access to Mt Komagatake Ropeway, where we got excellent views to Mt Fuji at the top! "

"Nice hotel with comfy rooms. Good breakfast. Dinner is expensive if not included in the room rate and there are limited options in the town. Communal area with snack and drinks was a pleasant surprise. "

"The food was amazing. The hotel is clean and the staff is friendly. "

"Nice place, but dinner and breakfast take very long (traditional but long). It was overall an amazing experience, but the place is slightly old and in the rooms you can see marks on walls. "

"Fantastic place with some of the best staff I’ve ever seen at a hotel. The Spa is definitely worth going to to soak in the hot baths. "

"Great location, friendly staff and amazing property. No issues throughout our stay and the room, view was amazing. Definitely on my re-visit list. "

"Disappointing. Booked as a treat. Not met by any staff on arrival. Instead staff wanted times for dinner and breakfast … insistent on both before we had even been taken to room. Taken to room we had not booked with a broken bed in it. Had to explain room we booked was Tatami/Japanese not western. Waited 30 minutes for staff to speak to owner before room changed. Dinner - was booked for 8.30pm in response to staff demand. 8pm staff demanded we go to dinner directly after onsen. Told us dinner had been waiting cooked for 20 mins! "