「They went the 'extra mile': The concierge didn't bat an eyelid when I asked them to repair a tear in my suitcase. Later that evening I got a call to say it had been repaired, and they brought it straight to my room. 5 star service at the concierge desk.」
「They went the 'extra mile': The concierge didn't bat an eyelid when I asked them to repair a tear in my suitcase. Later that evening I got a call to say it had been repaired, and they brought it straight to my room. 5 star service at the concierge desk.」