エル グウナ のリゾート

「Clean room. Nice staff. Excellent food.」

「深夜に到着して混んでいないのにチェックインに1時間もかかった。hotels.com にその旨書き込んだところ、翌日マネージャーからフォローがあり、謝罪と無償のレートチェックアウト17時までを認めてくれた。書き込みは効果があるのだなと再認識した。 We arrive midnight and it takes almost 1 hour even not crowded. But after I vote hotels.com this issue, manager apologize and follow us. This follow was nice. 」

「Hormis le parc qui est très bien, tout le reste laisse à désirer. Chambre sombre au confort sommaire et le service est inexistant. Buffet copieux mais peu varié et paps très bon.」

「Lovely room, staff are very attentive, aqua park was great fun. Only thing we'd like improving is the entertainment team. This hotel is recommended for families and couples. However entertainment was purely for children. Also any events happening outside the hotel weren't clearly announced.. 」

「There was no toilet paper and no towels.」

「I never get the room, the renter never give the room number, he never answer at my questions on the message I sent, the phone number didnt work, the description are wrong : no beach, no spa, no gym... the swiming pool was ugly (water was green). I have to rent an other room. Its hard to contact VBRO (only by phone and the line have been cut) and Expedia cant help.」

「Lots of pools and this to do a paradise from home.」