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"We didn’t partake in the food options, but initially we thought the room was clean. Second night we found a full ant colony on our floor. There were hundreds of them. Their remedy at the time which was only verbal from the from desk was that our last night ( which we found the ants) would be free and the previous night would be discounted. Come check out, neither of that happened. The front desk stated because this was booked through Expedia they couldn’t do anything but waive the $20/ parking fee. I explained what the night staff had told us, and he was only willing to give me a discount on the last night because we had gotten an upgrade??? To a room with a balcony ?? Me and my daughter left feeling as if our situation was not at all important to the hotel, and that it wasn’t any sort of big deal. Mind you this all happened at 7-8pm, so it would have been very difficult for us to find another hotel. Of note: our “upgraded room” had mould in the shower. This was extremely poor communication between staff. - for verification of the said ant colony, we were able to get two videos showing at length the amount of ants in the room. In fact the evening staff member asked that I airdrop it to his phone. "

"Shivam in Bar and breakfast was awesome. He helped me for early check in and provided exceptional service during breakfast"

"The location was convenient to many restaurants and bars and subway access. We loved the suite room because it didn’t disturb late night activity goings and comings."

"When we checked into the room, we saw someone else's underwear at the base of the headboard, which makes us wonder whether the room was really cleaned or not."

"Clean room nice property "

"Amazing breakfast as usual. Excellent service. Comfortable beds. Great stay!"

"It’s a good hotel, you get what you pay for."

"Worst stay ever. Was harassed by cops in the property for no reason. Front desk staff are rude and unpleasant. Will request refund and call head office on Monday. Jetted tub was dirty will be making photos of this hotel."

"Everything was excellent, very convenient location!"