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"The best thing about this property was the location.Very Close to The Bund , the metro and Yuyan Gardens area. The room was spacious and the breakfasts were better than some of the other hotels where we stayed in China. Less variety but better taste. Staff was helpful, some only moderately friendly, but I think that’s the way service is in China. "

"Excellent Hotel right on Nanjing Road, close to everything. Breakfast was great with many choices, hotel staff were helpful"

"Very good location, walking distance to yu garden. Train station just across the road."

"It looks impressive in the foyer but that's where it stops. I haven't seen a shower curtain in years. I have also not been asked to leave a lobby cafe with only one other patron because I didn't order. Just rude!"

"Quiet but close to attractions. The free shuttle within 2 km was extremely helpful. All the staffs were extremely eager to help in anyway. The pool, workout room spa are all excellent. Room was well appointed and the views are amazing. Mr. Chen at the front desk was very knowledgeable and friendly during the check-in process in addition to every time seeing him. Luigi was very friendly during the checkout process. Thank you to everyone at the Mandarin Oriental. Looking forward to visiting again in the near future."

"Clean room and room servicing, good concierge team and good services. Young bell boy who was very service oriented, exceptionally customer oriented worth mentioning. Breakfast was average. Checkout service was average. "

"Amazing value for money. Luxurious room for a very reasonable rate"

"My room was nice but HOT! I called and asked them to fix the air conditioning. It took three calls before someone came. After they looked at it, they said give it time and it will get cooler. It never did. I called customer service no less than seven times before I could get someone to respond. They said they would bring me a fan. Somehow they forgot. After 30 minutes I called again. I asked to speak with the manager who after a while apologized and 15 minutes later brought a fan to the room. All I did was blow around hot air. Breakfast was also disappointing. The coffee machines did not offer simple brewed coffee. The toaster was broken. The bacon was raw, the eggs were cold. Very disappointing experience. I made the manager aware of all of my situations and he said thank you sorry for the inconvenience. No explanation, no discount, just more disappointment.."

"Good location nearby to place of attraction. Breakfast was great and my children like it. Though the room rate is expensive for a 3 star hotel but will come back in future."