Find hotels near Boston City Hall Plaza, Boston from ￥26,689

"Staff was so nice "

"We had a great three day stay at Harborside highlighted by the friendly staff. The hotel was clean and comfortable and in a great location. We booked this hotel in a pinch and were very satisfied."

"Yes"

"Hotel & restaurant were amazing!"

"Thank you"

"Everything was wonderful however when we arrived we were waiting to check in and two people at the desk were talking to one person (not checking them in) just talking about places in Boston…etc. Answering her questions while we sat there and waited without even acknowledging our presence. Seems like a one person job. He could’ve addressed us. It wasn’t too long of a wait, 5 or so minutes, but thats bad customer service in my opinion. If he was helping the other staff, I would understand, but it was just a general conversation about things in Boston to see or how to get there. Check us in first then continue your conversation. "

"Location was fabulous for being in the center of historic Boston. Close to the Garden, North End, Seaport, Faneuil Hall and of course the Freedom Trail! "

"Disappointing stay overall. The room was not properly cleaned on arrival, with visible hair and residue in multiple areas, which is unacceptable for a hotel of this standard. While I appreciate the refund of one night, the issue significantly impacted my stay and required escalation to resolve."

"The room was nice but we had multiple issues with electronics being disconnected. They sent up the engineer and resolved both issues fairly quickly. We also noticed some housekeeping mistakes over our stay, specifically food on the carpet on one side of the bed and empty body wash in the shower. All these issues where fairly small but with that being said in the future we will probably just stay somewhere else."