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Love your breakfast..

I like the location , inside the mall and accessibility to Farmer’s market and varieties of restaurants .

This is a long stop before my international flight and I needed a good rest as well as shopping. I’m so happy I tried this hotel. Very convenient to shopping malls and restaurants. Quite, clean with a nice view. Gave me excellent service from the entrance to my room. Housekeeping and bellmen were commendable. Your check in counters were also courteous and accommodating!

Great location close to the airport.

I have stayed at New World several times. I always enjoy my stay there. The staff are extremely nice and accommodating. The room is spacious, although it is a little old, but definitely very clean. This is one of the hotels I would definitely come back to whenever I am in Manila.

The staff is amazing here and they go above and beyond. I had an incident which stepped on a rusty clothes hanger in the street on the way back to the hotel and the police contacted the staff here (Esmeralda) and they responded right away sending their RN and having their EMS take me to the local hospital(5mins away). Their chefs also made us a special departing treat when they were notified in convo that we were leaving (Dom and Rizki). Amazing!! Rooms are spacious and kept clean with...

Beautiful hotel in an excellent location, right in the heart of BGC. From our airport pickup, being greeted at the entry and taken directly to our room for check-in, everything was great.

Best hotel i have ever been to by far.

Lobby was fully staffed with about 20 people urgently waiting to assist you with your needs. Room was very large and nice. A welcome plate with artisan chocolates and mini pastries where ready for me to enjoy on my coffee table. I would highly recommend you stay at this hotel on your visit in Manilla. A++++

Great hotel, great area, close to restaurants, shopping malls, night life; restaurants inside the hotel was also fantastic. Great staff. Loved my stay there. Next time I’m back in Manila, I’ll be staying here again

I enjoyed my stay in this hotel. The whole staff were very approachable and cleanliness of the hotel was excellent. It is quite pricey but worth it. My husband left his suit in our room and so thankful the staff kept it and we were able to pick it up. Thanks for your honesty.

Excellent customer service and nice rooms. Hotel is beautiful. Fantastic breakfast buffet with live music and close proximity to Greenbelt 5. Will definitely be back to this hotel!

The best pool

The breakfast buffet is one of the reasons we stay at this hotel but the location and the property is also amazing

I like the service all employees are always smiling!

We had a very nice experience, we would gladly come again

This is my first rating for my fourth stay at The Heritage Manila. I find it to be exceptional at cleanliness, dining experience, and amenities provided. I would like to take this opportunity to express my gratitude to Ms. Jette at the reception counter. She compassionately listened as i communicated my issue, and she offered a solution. Sheer professionalism. Thank you greatly, Ms. Jette. Of the many hotels i have stayed while in Manila, The Heritage has the best security, housekeeping, and...