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"During a recent overnight trip to Universal Studios Japan, I stayed at The Park Front Hotel. While my check-in experience began with significant frustration, it was entirely salvaged by the exceptional service of two staff members, Morinaga and Soegami. The room I booked online was described as a "Luxury Floor Deluxe City View Twin Room" that accommodates four people. However, upon arrival, the initial staff member insisted the room could only sleep two and that I would need to purchase an additional room to accommodate the third person in my party. This resulted in an unforeseen expense of over $500, which was particularly stressful given the tight schedule of my trip. The situation was completely turned around when I returned to the hotel later that day and was assisted by Morinaga and Soegami. They graciously found a way to accommodate my party by downgrading my reservation to a room that could fit three people. I was more than happy with this solution and the minimal price difference. Their professionalism, courtesy, and willingness to find a solution were truly commendable, and I believe they should be recognized for their outstanding service. The downgraded room was very nice, and the hotel's location is excellent, with easy access to restaurants, train stations, and the park. The staff in general were also very nice and friendly. Despite the initial check-in issue, the experience was saved by the staff's professionalism."

"Excellent "

"Lovely hotel in central Osaka. Namba is close to lord of attractions and the hotel is only 10min walk to the station. Family room is a must if you have kids, with bunk beds looking out into Osaka and a door to separate the rooms it’s worth the upgrade. Hotel staff were helpful and accommodating and great restaurants onsite as well as being close to a huge amount of other restaurants "

"Very functional, great value and breakfast, rooms slightly on the smaller end but has everything you would need. "

"Breakfast was awesome. Laundry services were great. Right next to a train station and a convenience store!!!"

"This hotel is very modern and comes with lots of useful in-room technology. Although the room is small, it’s very comfortable. The views from the pool and restaurant area on the top floor are truly impressive, and the hotel is taller than I expected. Dotonbori is just a few minutes’ walk away, and the nearest train station is even closer"

"amazing location to everything room and staff were great !! would definitely stay here again on my next trip to osaka japan . "

"Hands down great not as good as the Shearaton Grande Hotel but a VERY close 2nd "

"Hotel is close to subway and walkable to Shinsaibashi/Dontonbori and there’s a 7/11 store around"