屋内プール

グランド ホテル アムラス アムステルダムの口コミ

5 out of 5

口コミ

8.2

とても良い

評価 10 - 1001 件の口コミ中 498 件が非常に良い" "
評価 8 - 1001 件の口コミ中 261 件が良い" "
評価 6 - 1001 件の口コミ中 114 件が普通" "
評価 4 - 1001 件の口コミ中 78 件が不満" "
評価 2 - 1001 件の口コミ中 50 件が非常に不満" "

8.6/10

清潔度

8.4/10

スタッフとサービス

8.4/10

設備とサービス

8.2/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

8/10 (良い)

YUU

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Very good hotel for walking around Amsterdam Dam
2023 年 7 月に 3 泊滞在

2/10 (非常に不満)

Hideo

良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 3 月に 2 泊滞在

8/10 (良い)

まる、日本

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
朝食がバラエティで美味しかった。 ホテルも部屋が広く、ゆっくり寛げた。アムステルダム中央駅に近く、何処に行くにも便利。価格も納得のクオリティーの高さ。
2020 年 2 月に 2 泊滞在
Grand Hotel Amrâth Amsterdamからの返信 (投稿日 : 2020 年 2 月 27 日)
Thank you very much for your positive rating. We are happy that you enjoyed the location, the spacious room, the breakfast and overall relaxing experience.

10/10 (非常に良い)

出張オヤジ、東京

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
夜突然風呂のバイブレーションが作動して驚きました。でも、朝食美味しく、良いホテルです。
2020 年 1 月に 1 泊滞在
Jesper Lauersen, General Manager からの返信 (投稿日 : 2020 年 1 月 30 日)
Dear 出張オヤジ, Thank you for your kind comments on our hotel. I am pleased to hear that you enjoyed your stay with us and that our extensive luxurious breakfast was to your liking! We hope to be able to welcome you back soon! Kind regards, Jesper Lauersen, General Manager

8/10 (良い)

708、大阪

家族旅行
良かった点 : 清潔度、スタッフとサービス
701の部屋はwifiが使えず部屋を変えてもらうことになった。ホテル側も電波が届いていないことを把握していないようだった。 バスタブのある部屋で快適、毎日冷蔵庫にフリーの飲み物が入るもの良かった。 ロビーから部屋が遠く、かなり歩く、道中階段もありキャリーバッグがあると大変、だが、たまたま通りがかったポーターが気前よく荷物を運んでくれたのは嬉しかった。
2019 年 12 月に 3 泊滞在
Grand Hotel Amrâth Amsterdam General Managerからの返信 (投稿日 : 2020 年 4 月 19 日)
Dear 708. Thank you for taking the time and effort to share your experience about your stay at the Grand Hotel Amrâth Amsterdam. I am sorry to hear that the wifi in your room was not working 100% but am pleased that we were able to resolve the problem and appreciate your sharing thsi experience. Similarly, it is good to hear that you were helped by one of the porters in carrying your luggage and apologise if you were lead to believe that you required to carry this by yourself. This is definitely not the case!! Your compliment about the room being comfortable and the complimentary mini-bar are greatly appreciated and am pleased to hear that you enjoyed the drinks as much as you did. If you will be returning to Amsterdam at any time in the future, we hope that you will choose to stay with us again and that we will have the good fortune of welcoming you back to the Grand Hotel Amrâth Amsterdam. With kind regards, Jesper Lauersen General Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度
概ね快適にすごせたが、部屋の照明が暗すぎる。
2019 年 11 月に 4 泊滞在
Grand Hotel Amrâth Amsterdam General Managerからの返信 (投稿日 : 2020 年 4 月 18 日)
Dear Anonymous. It is always appreciated to hear feedback about our guests’ stay at the Grand Hotel Amrâth Amsterdam and we thank you for taking the time and effort to share your experience. Your comment about the lighting is noted and would have liked to have addressed this at the time of your stay. We hope that you will choose to stay at the Grand Hotel Amrâth Amsterdam again and to see you in the near future. With kind regards, Jesper Lauersen General Manager

8/10 (良い)

Michiko、Portland USA

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
冷蔵庫内の飲み物、水、コーラ、ビール、ワインのすべてが無料と聞いて感激でした。、が、あいにく栓抜きの用意がなく、、持ってきてくれる様に電話で頼んでも、かなりの時間待った挙句、持ってきた栓抜きは、また持って行かれてしまったので、以後ボトルは栓が抜けないままでした。
2019 年 8 月に 3 泊滞在
Marcel Bosman, General Manager からの返信 (投稿日 : 2019 年 9 月 6 日)
Dear Michiko, Thank you for sharing your feedback with us and others on this site! I am happy to hear that you enjoyed the minibar in your room, but I regret to hear that you lack the bottleopener in your room. I will make sure to communicate this matter to the Housekeeping Manager to look into so that other guests do not share your experience. I hope that despite this the remainder of your stay with us was pleasant and we hope to be able to welcome you back again! Kind regards, Marcel Bosman General Manager

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス
バスタブのシャワーの水量がチョロチョロでした。洗面台、シャワールームは普通だっただけに残念です!
2019 年 8 月に 5 泊滞在
Marcel Bosman, General Manager からの返信 (投稿日 : 2019 年 9 月 14 日)
Dear esteemed guest, We thank you for your valuable input. I am sorry to hear that you experienced some issues with a clogged drain, I wish you would have alerted our staff of this as we would have been happy to assist you with this. We apologize for any inconvenience this may have caused you. I hope that despite this the remainder of your stay with us was pleasant and we hope to be able to welcome you back again! Kind regards, Marcel Bosman General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2019 年 8 月に 3 泊滞在

8/10 (良い)

Hiroaki

中央駅に近いホテル
2019 年 6 月に 1 泊滞在
Marcel Bosman, General Manager からの返信 (投稿日 : 2019 年 7 月 2 日)
Dear Hiroaki, We thank you for your rating and kind comment on this site. Met vriendelijke groet, Marcel Bosman General Manager

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
改装中なのは少し残念でした
2019 年 5 月に 2 泊滞在
Marcel Bosman, General Manager からの返信 (投稿日 : 2019 年 6 月 5 日)
Dear esteemed guest, Thank you for sharing your comments with us. I regret to hear that you were disappointed due to the temporary restoration outside of the building. I hope that despite this the remainder of your stay with us was to your liking. With kind regards, Marcel Bosman General Manager

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
とても古いです、8時にアーリーチェックインさせて頂き助かったので満足ではあります。5スターでは無いと感じます…
2019 年 5 月に 1 泊滞在
Marcel Bosman, General Manager からの返信 (投稿日 : 2019 年 6 月 1 日)
Dear esteemed guest, We thank you for sharing your feedback with us and others on this site. I am pleased to hear that our staff was able to check you in early. As for your comment on our hotel being old, we agree! It is located in a monumental building which used to be the office of six different shipping companies, and was built in the early 20th century in the architectural style of the ‘Amsterdam School’. We do try our utmost to renovate where necessary to maintain the comfort of 5 star facilities with respect to the original charm and character of our monumental building and I hope this came across as well! We hope to be able to welcome you back soon! With kind regards, Marcel Bosman General Manager

8/10 (良い)

Tako、Tokyo

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2回目のアムステルダムでした。直前の予約で選択肢は少なかったところ、中央駅近くのこのホテルとしました。前回がもっと郊外のワールドブランドのホテルだったので、歴史的な建物で重厚な雰囲気でした。ただ部屋は清潔で、何よりホテルスタッフが親切で過ごしやすかったです。朝食も美味しかったです。
2019 年 5 月に 1 泊滞在
Marcel Bosman, General Manager からの返信 (投稿日 : 2019 年 5 月 26 日)
Dear Tako, We are honored that you chose to stay with us for your second stay in Amsterdam. I am pleased to learn that you enjoyed our central location and that you were able to appreciate our historical building. I am delighted to hear that the clean room allocated to you was to your liking and that you enjoyed our luxury breakfast. Regarding your comment on our staff team, I will make sure to communicate this to them, they will be happy to learn that you enjoyed their service. We hope to be able to welcome you back soon! With kind regards, Marcel Bosman General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
美しい歴史建築に泊まれる
建築がただただ素晴らしかった。スタッフのサービスが親切で、チェックイン時にお部屋を3部屋見せてくれて一番気に入った部屋に入れてもらえた。どの部屋も広くはないが天井が高く水回りは新しいようで快適だった。朝食も美味しい。wifiが遅いのは不便だった。中央駅から近いので便利。治安も問題なさそうだった。
2019 年 5 月に 3 泊滞在
Marcel Bosman, General Manager からの返信 (投稿日 : 2019 年 6 月 18 日)
Dear esteemed guest, Thank you for your kind comments on the unique style and charm of our monumental building, I am delighted that you were able to appreciate it. I am also pleased to hear that our staff was able to make your stay with us extra special and were able to check you into your favorite room. Thank you for your kind comments on our central location and extensive breakfast buffet. We hope to be able to welcome you back soon. Kind regards, Marcel Bosman General Manager

2/10 (非常に不満)

YK

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2部屋それぞれ3人宿泊で予約していたが、いずれの部屋にもextra bedが用意されておらず、バスローブ、タオルもそれぞれ二人分のみ。チェックイン後リクエストしたところextra bedは深夜までに用意されたが、バスローブは用意されておらず、深夜に再度リクエスト。持ってきたスタッフは一言お謝罪なしの横柄な態度。しかもextra bedがガタつくのでチェックすると、足が1本折れていて、何かの箱を丸めて折れた足と床の間に詰めていたのだが、まったく不足していて、寝返りを打つたびにガタンとぐらつく始末。既に深夜でリクエストしても何時間かかるかわからないし、また横柄で不愉快なスタッフが来ることを懸念して、持参した雑誌や本を折れたベッドの足と床に挟んでしのいだ。 3泊したが、ベッドメイキングはされているのだが、部屋は一度も掃除された形跡がなく、welcome drinkのシャンペン含めて、使ったグラスやコーヒーカップ類は、2部屋とも一度しか片付けられておらず、再三片付けるようにリクエストしても、executive roomのグラス類は一度も片付けられなかった。しかも、3日間の内、2部屋のバスルームのごみが1度づつそのままで片付けられず、executive roomの居間用のトイレのごみ箱はチェックアウトまで一度も片付けられたいなかった。receprionに電話すると、as soon as possibleでやると言うのだが、出かけて深夜に部屋日に戻るとやってないので、毎夜リクエスト。それでもやらない、というひどい対応。チェックアウト前日は夕方に部屋に帰ったので、customer relationsのスタッフに部屋に来てもらい、惨状を見てもらった。平謝りで何かできることはないか、と尋ねてきた。逆にこちらから対応を尋ねると、リファンドを検討するとのことだったが、チェックアウトしてから3日たった今日現在、まだ何の連絡もない。このホテルのマネージメントは崩壊している。ひどく不快で、寝心地の悪いベッドで熟睡もできず、しかも是正策を講じないし極めて不誠実。法的措置を検討する。
2019 年 5 月に 3 泊滞在
Marcel Bosman, General Manager からの返信 (投稿日 : 2019 年 5 月 15 日)
Dear YK, We appreciate you sharing your valuable input with us. We are sorry that your stay with us has left a negative impression on you. I regret to hear about the issues surrounding the extra occupancy of your room, both in the extra bed, lack of extra towel and bathrobe and the quality of the extra bed delivered. In regards to your comments on the substandard cleaning of your room, as well as the disappointing level of service delivered to you by the Front Desk staff, I am extremely sorry to hear this. We understand that incidents like this are unacceptable at a 5 star hotel and I would like to personally apologize for this grave error on our part. I assure you that a guest relations officer will contact you today with more information. Kind regards, Marcel Bosman General Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
シャンプーが無くコンディショナーが2個あった 補充もされず自分で買いに行く事
2019 年 4 月に 2 泊滞在
Marcel Bosman, General Manager からの返信 (投稿日 : 2019 年 5 月 15 日)
Dear esteemed guest, We thank you for sharing your feedback with us and others on this site. Having said that, I regret to hear that the shampoo toiletries were not refilled in your room. I will make sure to communicate this to the Housekeeping manager. Thank you for bringing this to our attention. I hope that despite this the remainder of your stay with us was pleasant and we hope to be able to welcome you back again! Kind regards, Marcel Bosman General Manager

10/10 (非常に良い)

Haruka

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
とてもおすすめです!
アムステルダム中央駅から少し歩きますが、とても使いやすいところにあるホテルでした。 ホテルの中は複雑でしたが、困るほどではありませんでした。 また、入口やホテル内に段差があったので、スーツケースを運ぶのが少し大変でした。 ただ、お部屋は広くて綺麗でとても良かったです。冷蔵庫にある飲み物は無料でした。お風呂はバスタブとシャワーがあり、疲れた時はバスタブでゆっくりできてよかったです。 全体的に満足できるホテルでした。
2019 年 4 月に 4 泊滞在
Marcel Bosman, General Manager からの返信 (投稿日 : 2019 年 6 月 18 日)
Dear Haruka, I am delighted to hear that you enjoyed your stay with us here at the Grand Hotel Amrath Amsterdam. Thank you for your kind comments on the convenient location of our hotel. I regret to hear you had some issues carrying your suitcase up the front steps, for this reason we have an outside porter to assist you with this. How nice that the spacious and clean room allocated to you was to your liking with its complimentary minibar and large bathtub. We hope to be able to welcome you back soon! With kind regards, Marcel Bosman General Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
へあどらいやーがなかった
2019 年 4 月に 3 泊滞在
Marcel Bosman, General Manager からの返信 (投稿日 : 2019 年 5 月 15 日)
Dear esteemed guest, Thank you for your rating and for sharing your comment on this site. I regret to hear that you did not encounter a hairdryer in your room. Normally all of our hotel rooms boast a hairdryer, and I regret to hear that this wasn't the case for you. I hope that despite this the remainder of your stay with us was pleasant and we hope to be able to welcome you back again! Kind regards, Marcel Bosman General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
迷路のようなホテル
部屋への案内で、エレベーターの階数の説明があった方が良かった。迷ってしまたので! 部屋での滞在中は快適に過ごせました。
2019 年 4 月に 2 泊滞在
Marcel Bosman, General Manager からの返信 (投稿日 : 2019 年 5 月 19 日)
Dear esteemed guest, We are delighted to hear that you enjoyed your stay with us. How nice that the room allocated to you was to your liking. I am sorry to hear that you had difficulty navigating through the hotel. Our hotel is located in a monumental building which was transformed into a hotel in the early 2000's with slightly unconventional spaces and layout as a result of this. I apologize if this caused you inconvenience in any way. I hope that despite this the remainder of your stay with us was pleasant and we hope to be able to welcome you back again! Kind regards, Marcel Bosman General Manager

6/10 (普通)

Rachel、Miami

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We were in a room that was way too hot and no way to cool it down. They opened the old windows but with heavy curtains no air came in. I'd curtains were open- it was bright light and incoming views from other rooms. The hotel is a maze and I'm seriously glad there wasn't a fire- would have never gotten out.
2024 年 4 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Rachel,Thank you for sharing your feedback with us.We regret to hear that some aspects of your stay did not meet your expectations.We are sorry that your room was hot. Our staff are always glad to provide extra fans in order to fix the temperature and ensure you have a pleasant stay.Your comfort is our top priority!Once again, thank you for your feedback and we are looking forward to seeing you again soon.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

8/10 (良い)

Esther

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
loved the old building and charm it had many really good employee's Mabinci really stood out in the restaurant and how great she was with my 4y old. there were some cleanliness issues with the tub and electrical problems with the curtains. If you want to charge your phone or run a sound machine you cannot just unplug your room it takes all electricity off.
2024 年 4 月に 4 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Esther,We would like to thank you for the time you have taken to share your experience with us and others on Expedia.It is wonderful to learn that you have enjoyed your stay with us and that Mabinci has provided you with the right service. We will ensure to share your comment with her. However, we apologize for the inconvenience regarding the cleanliness and electrical issues in your room. Please rest assured that your feedback will be forwarded to both our Technical and Housekeeping departments.Thank you again for sharing your feedback and we really hope to welcome you again in the near future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 (非常に良い)

julie、Lacombe

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful stately rooms!
2024 年 4 月に 5 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Julie,We highly appreciate your review and 5-star rating!We are extremely glad to hear that you have enjoyed your stay with us.We cannot wait to welcome you again in the near future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

6/10 (普通)

Kaija

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Jammer dat er op zaterdagavond geen mogelijkheid was om nog een drankje te doen. Dat er afgebakken broodjes waren bij het ontbijt.
2024 年 2 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 4 月 1 日)
Beste Kaija,Hartelijk dank dat u de tijd heeft genomen om uw ervaringen bij het Grand Hotel Amrâth Amsterdam met ons te delen.Wij vinden het vervelend om te lezen dat uw verblijf niet geheel naar verwachting is verlopen en willen daarvoor onze welgemeende excuses aanbieden.Wij zullen uw waardevolle feedback delen met het F&B team, om dit in de toekomst te voorkomen en uw toekomstige verblijven bij ons te verbeteren.Wij hopen de eer te hebben u weer in ons hotel te mogen verwelkomen.Met vriendelijke groet,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 (非常に良い)

Samuela、Wolverhampton

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed my stay here. I was solo travelling and felt so safe. And they were so kind and service was absolute amazing. Coming to this hotel when I come to Amsterdam again.
2024 年 3 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Samuela,Thank you for the time you have taken to leave this wonderful feedback and 5-star rating!How amazing to hear that you had a wonderful time staying with us. Providing the highest level of hospitality is our number one priority and we are truly glad to hear that we met your utmost expectations.We are thrilled to read that you felt safe and that you received the best service.Thank you once again for your feedback and high score! We are grateful for your kind words. Looking forward to your next experience. Hopefully, we’ll impress you once again.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 (非常に良い)

Natalia

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Natalia,Thank you for your 5-star rating!It is wonderful to read that you had a great and pleasant stay at our hotel.We look forward to welcoming you again soon.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 (非常に良い)

Shabnam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great property with original structure. Near to the station. Further away from main shopping area but a nice walk. Room was available early which was great.
2024 年 2 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Shabnam,Thank you for taking the time to share your experience with us.We are thrilled to learn your stay was everything you hoped it would be.It is great to know that our hotel has accommodated your needs.We appreciate your wonderful review and 5-star rating!Our entire team is looking forward to welcoming you again in the near future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

8/10 (良い)

Alissa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Sehr freundliches Personal, super Lage direkt am Hauptbahnhof und in der Innenstadt. Guter Spabereich. Essen sehr teuer. Wir hatten ein Zimmer direkt neben dem Aufzug, was sehr laute Geräusche gemacht hat, auch nachts. Sonst alles super und empfehlenswert
2024 年 3 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Alissa,Thank you for the time you have taken to share your experience with us.We are delighted to learn that you enjoyed your stay and that our staff have served you well.Wonderful to read that our wellness was up to your expectations.However, we apologize for the inconvenience regarding the room. We are sorry to know that you did not feel comfortable.Kindly know that our staff are always glad to assist you with a room move in case it was noisy as your comfort is our top priority.Thank you again for your feedback and we look forward to welcoming you again in our beautiful city.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 (非常に良い)

Emily、HIALEAH

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel has a lot to offer for anyone traveling to Amsterdam and wanting to stay in the heart of city center. The building itself stands out from the others as it is quite beautifully historic and has a renaissance type architecture. My favorite detail about this hotel is that the hotel is walking distance to central station where you’re easily able to take public transportation like the train, metro, or tram to different parts of the city. The hotel staff is very friendly and accommodating. Anytime I had any questions or concerns they were quickly addressed and resolved. The front desk staff, the bellboy that helped carry my luggage to my room, and the restaurant staff, were all very welcoming and willing to make sure my stay was as comfortable as possible which was greatly appreciated. Due to my amazing experience at this hotel I highly recommend anyone to stay here at the Grand Hotel Amrâth, and I will definitely be booking again in the near future.
2024 年 3 月に 4 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Emily,Thank you for taking the time to leave a wonderful feedback and 5-star rating!Your words have brightened our day! Our hotel's goal is to provide comfortable accommodations and excellent guest experience. We are delighted to learn that this commitment was reflected in your stay. Thank you for your kind ratings of our staff service, it is of utmost importance to all team members to deliver best-in-class service and for our beloved guests. Your kind words will be shared with our entire team.We appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. At Grand Hotel Amrâth Amsterdam, we believe that our guests deserve the best service, and we’re committed to delivering just that.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 (非常に良い)

Clara

グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
Excellent staff. Great and big rooms. Very comfortable
2024 年 3 月に 4 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Clara,Thank you very much for leaving a wonderful feedback regarding your experience.Your words have brightened our day! We put a lot of effort into providing comfortable accommodations and excellent guest experience. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit.Furthermore, we are delighted to learn that our staff have provided your with the right service.We are looking forward to welcoming you again in the near future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 (非常に良い)

Mark

2024 年 3 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Mark,Thank you for your 5-star rating!We are thrilled to hear that your stay was everything you hoped it would be.We are looking forward to welcoming you again soon.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 (非常に良い)

Catherine

良かった点 : 施設のコンディションと設備
Very pleasant stay, lovely spacious room and friendly staff :)
2024 年 3 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Catherine,Thank you for sharing your valuable feedback with us.Wonderful to hear that you had a wonderful time staying with us. Providing the highest level of hospitality is our number one priority and we are truly glad to hear that we met your utmost expectations. We will ensure to share your valuable feedback with our entire hotel team.We truly look forward to welcoming you back to our hotel whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 (非常に良い)

Michael、Brighton

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed three nights at the Amrath hotel and I can honestly say no complaints - enjoyed a couple of glasses of wine with some snacks - room was very adequate in terms of size especially the king size bed - the only slight criticism was the shower over the bath as managed to make the floor a little wet! Had great time though and all staff very pleasant and helpful
2024 年 2 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Michael,We would like to thank you for taking the time to share your experience with us.Your review means a lot to us because we work hard to give each of our guests the greatest possible experience. We are so pleased to learn that your stay has met your expectations and that our staff provided you with the right service.However, you valuable feedback regarding the shower will be forwarded to our Technical team.Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.We can’t wait to exceed your expectations every time you choose us.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

8/10 (良い)

Bethany

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel inside and out. Staff are incredible friendly and helpful. There was lots of little treats we didn’t know about, mini chocolates delivered to the room every evening, mini fridge, waffles etc. Spa was incredible.
2024 年 2 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Bethany,Thank you for sharing your experience at our hotel with us.Your words have brightened our day! We put a lot of effort into providing comfortable accommodations and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We’ll do an even better job next time and earn those five stars.We value your feedback and look forward to welcoming you again.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 (非常に良い)

Franklin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 9 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Franklin,Thank you for your 5-star rating!It is wonderful to read that you had a great stay at our hotel.Hopefully we will welcome you again in the future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 (非常に良い)

Alexandre

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good
2024 年 2 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Alexandre,Thank you for taking your time to review and rate Grand Hotel Amrâth Amsterdam. Your review and rating is a beautiful testimony for our hotel and the staff therefore we truly thank you.We are glad to know that you enjoyed your stay with us.We hope to welcome again whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations Officer.

10/10 (非常に良い)

paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Paul,Thank you for staying and rating Grand Hotel Amrâth Amsterdam.Our aim is to provide our guests with a memorable stay, and we are delighted to read that we have succeeded.We look forward to welcoming you again in the near future.With kind regards,Guest Relations Officer.

10/10 (非常に良い)

Hodon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful hotel in a great location. Loved my weekend getaway
2024 年 2 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Hodon,Thank you for sharing your experience at Grand Hotel Amrâth Amsterdam with us. We appreciate your 5-star rating!Wonderful to read that you have enjoyed your stay with us and we were able to meet your expectations, this is what we strive for and are delighted to see that we managed. We truly look forward to welcoming you whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations Officer.

4/10 (不満)

Janet

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Great and very helpful front desk personnel, and bellhops. The "automatic" curtains in my room opened by themselves three times overnight, waking me up! As well, the steam room was shut down...disappointing, as the "spa" area was a main reason for booking here.
2024 年 2 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Janet,We highly appreciate you taking the time to share your experience at Grand Hotel Amrâth Amsterdam.How unfortunate to read that some aspects of your stay were not up to your expectations.We apologize for the fact that our steam room was out of use due to maintenance. We also apologize regarding the curtains as this might happened due to mixed signals. We will ensure to discuss your feedback with our Technical team.On the other hand, we are glad to read that our staff have provided you with the right service.We truly hope to welcome you again in the future and guarantee you a great stay.With kind regards,Guest Relations Officer.

10/10 (非常に良い)

Benjamin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is close to Amsterdam Centraal. A strong art-deco interior design, mostly well presented with a few places where ageing is showing, as well as a long walk to our room, and a noisy lift/elevator waking us in the night. Housekeeping did not replenish towels/bathrobes in line with the hotel policy which was disappointing. The staff are wonderful and very helpful. The spa area is really nice especially after a day on a busy city break. The hotel is a short walk from the main city centre and very convenient. I totally recommend this hotel.
2024 年 2 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Benjamin,Thank you for choosing Grand Hotel Amrâth Amsterdam. We highly appreciate you taking the time to give us your valuable feedback.It is incredibly wonderful to read that you enjoyed your stay with us and that the location was convenient.It is also great to know that our staff have provided you with the right service and that our hotel has accommodated your needs.However, we apologize for the inconvenience regarding the noise and towels replenishment. Your comfort and satisfaction are our top priority. Please rest assured that we will share your valuable feedback with our team to make sure this does not happen in the future. Thank you again for your 5-star rating and positive feedback.We can’t wait to welcome you back for another outstanding experience. At Grand Hotel Amrâth Amsterdam, we believe that our guests deserve the best service, and we’re committed to delivering just that.With kind regards,Guest Relations Officer.

10/10 (非常に良い)

Joseph

良かった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Joseph,We truly appreciate you rating Grand Hotel Amrâth Amsterdam.We are delighted to read that you had a great stay at our hotel.We truly hope to welcome you again whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations Officer.

10/10 (非常に良い)

Annalee

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I couldn’t say anything bad about this hotel! Booked it for my boyfriend’s birthday on arrival we were greeted by the Guest relations officer who showed us around and took us straight to our room, where ballon’s and chocolates had been put in the room. The drinks were complementary. All staff were friendly and the service was extremely exceptional. The spa and wellness facilities were great. I would recommend this hotel you definitely get what you pay for and I’ll be returning. The hotel is situated in a great place not even a 10min walk from the train station.
2024 年 2 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Annalee,We would like to thank you for taking the time to leave this wonderful feedback regarding your stay at Grand Hotel Amrâth Amsterdam.We are extremely delighted to read that you had a great stay at our hotel. Thank you for your kind ratings of our staff service, it is of utmost importance to all team members to deliver best-in-class service and quality accommodation for our beloved guests. we are glad to know that our hotel has accommodated your needs.Once again, we appreciate your feedback. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.It was a pleasure welcoming you as our guest and we look forward to do so again in the nearby future. With kind regards,Guest Relations Officer.

8/10 (良い)

Wil

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Wil,We highly appreciate your positive rating!We are glad that you had a great time staying at the Grand Hotel Amrâth Amsterdam.We look forward to serving you again soon.With kind regards,Guest Relations Officer.

8/10 (良い)

Shan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good stay only thing I’ll say is there’s a £150 deposit that I had no clue of and it has to be paid on card
2024 年 1 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Shan,Thank you for sharing your experience at Grand Hotel Amrâth Amsterdam.We are glad to read that you enjoyed your stay at our hotel.However, we apologize for the fact that you were not aware of the deposit which we take upon arrival. We are sorry if this caused any inconvenience. Thank you again for your feedback and we hope to welcome you again in the future.With kind regards,Guest Relations Officer.

8/10 (良い)

Marissa、Hewitt

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel is right across from Central Station, it's a great location
2024 年 1 月に 4 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Marissa,Thank you for sharing you experience at Grand Hotel Amrâth Amsterdam with us.We are truly glad to read that you enjoyed your stay at our hotel and that the location was convenient to you.We appreciate you choosing our hotel, and we look forward to welcoming you again.With kind regards,Guest Relations Officer.

6/10 (普通)

Nicholas

2024 年 1 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Nicholas,Thank you for rating our property!We apologize that some aspects of your stay did not match your expectations. Please let us know if there is anything we can do to make the next experience even better so you can have an unforgettable experience. We look forward to seeing you soon.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 (非常に良い)

Ebony

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel. Old style charm. Nice and quiet, but a short walk to central station and may great restaurants and bars.
2024 年 1 月に 4 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Ebony,We truly appreciate you taking the time to share your experience at Grand Hotel Amrâth Amsterdam.We are thrilled to know that you had a great stay at our hotel and that you found its location convenient.Thank you for your 5-star rating. Your satisfaction is our top priority.It was a pleasure welcoming you as our guest and we look forward to do so again in the near future. With kind regards,Guest Relations Officer.

10/10 (非常に良い)

Olga

家族旅行
I’m love
2024 年 1 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Olga,Thank you for choosing our hotel and for your 5-star rating!We are so glad to hear you enjoyed your stay. Our hotel aims to provide a unique experience, and we work hard to exceed your expectations. We are looking forward to welcoming you back to our hotel.With kind regards,Guest Relations Officer.

10/10 (非常に良い)

Helen、Lyndhurst

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were totally fabulous, friendly, helpful and knowledgeable. The hotel is very near the main station so really convenient for getting to and from the airport. The hotel is an artistic and architectural wonder and fascinating to wander around.
2024 年 1 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear Helen,Thank you very much for sharing your experience at Grand Hotel Amrâth Amsterdam with us.Your review and rating is a beautiful testimony for our hotel and the staff therefore we truly thank you. We are delighted to read that you enjoyed your stay at our hotel and that our staff have provided you with the right service. We will ensure to share your feedback with our entire team.Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide the best service to our guests.We cannot wait to welcome you again whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations Officer.

4/10 (不満)

Brian

良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
Will choose elsewhere
Requesting a deposit was a bad idea when card details suffice elsewhere. Someone knocking on our door every morning waking us on our holiday. Curtains opening automatically early morning waking us. Very strange Portuguese barman.
2024 年 1 月に 4 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Brian,Thank you for your feedback. We appreciate you sharing your experience with us.We regret to read that you could not enjoy your stay to the fullest.We truly apologize for the fact that your comfort was disturbed. Our guests' comfort and satisfaction is our top priority. Please rest assured that your valuable feedback will be discussed with our team to look further into the matter.We are sorry for the curtains as this might happened due to mixed signals, this will be shared with our Technical team. Once again, thank you for your feedback. We offer you our sincerest apologies for the inconvenience caused to you. This is not the memorable time we wanted you to have. With kind regards,Guest Relations Officer.

8/10 (良い)

Staci

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a wonderful time and loved the hotel itself and the location. My only issue which is what prompted the “good” rather than “excellent” review is the bathroom. First, there is next to no lighting so putting on makeup or doing my hair was a challenge. Second, the tub is so deep it was hard to climb in and out for a shower. Lastly, the shower doors did not stay in a single place so they would either end up hitting us or allowing the water to end up on the floor. Other than that we loved our stay!
2024 年 1 月に 4 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Staci,Thank you for your feedback, we appreciate the time you have taken to share your experience with us.We are delighted to read that your stay was pleasant and positive.However, we apologize for the inconvenience regarding the bathroom. Please rest assured that your valuable feedback will be forwarded to our Technical team to improve your future stay with us.Thank you again for your feedback, and we truly hope to welcome you again to Grand Hotel Amrâth Amsterdam.With kind regards,Guest Relations Officer.