ウェスト キシミーの四つ星ホテル

「Good」

「I will never book through ACO again. We have stayed in homes from Encore before and have always had a great experience. But it seems, ACO Vacation homes do not properly upkeep their homes. Rooms and bedding were dirty and had stains on the pillow cases and sheets. All the light switches were sticky for some reason. Broken furniture such as an ottoman found upstairs. Most TVs in the rooms had no connection. Blinds were missing on many of the windows. Dining room seats and table were dirty....

「The pool was a plus.」

「Lovely 5 bedroomed home, 3 with ensuits and 1 standalone bathroom. Fully equipped kitchen and small pool, not large enough to swim in but good for dips. We did ask for it to be heated but it wasn’t warm enough for us for evening dips. Nice quiet location and parks are all within 45 minute radius. Host kept in touch with us regularly asking if everything was ok and if anything required. They are building/extending nearby but this did not affect our stay and this is mentioned when booking. Would...

「The house was clean and nice. However, the house had items that were already broken prior to arrival & they entered the house several times without notifying us or asking. I was given a key code that did not work when I arrived. I was standing outside pregnant with my husband/son, luggage and groceries on the phone going through several codes trying to enter the home. At this point it started down pouring. When we entered the home, the washer/dryer doors were locked with beach towels inside....

「Overall we loved our stay. Two things i would love to see for next time specially for the kids: a game room and access to the resort waterpark and etc.. Also, no grill in the property which was disappointing but we enjoy it every minute of it. Would stay here again. 」