「The hotel is charming, clean, fabulous location and I loved that looked out to the water. However, our TV didn't work and when I asked the staff if I was doing something wrong, her answer was "some of our TVs don't work" and just shrugged. Not a big deal, but still it was odd and not great customer service because there wasn't even an apology. Also, we stayed 2 nights and although I don't need room service to make beds, they only left enough coffee for one morning and there was only one packet...
「The hotel is charming, clean, fabulous location and I loved that looked out to the water. However, our TV didn't work and when I asked the staff if I was doing something wrong, her answer was "some of our TVs don't work" and just shrugged. Not a big deal, but still it was odd and not great customer service because there wasn't even an apology. Also, we stayed 2 nights and although I don't need room service to make beds, they only left enough coffee for one morning and there was only one packet...
BARBARA