Frascati Wine Area Ski Vacations

I got a room at the far end.The wifi connection there is non-existent.So i had to choose,a quiet room in the far end or super weak internet.I chose quiet. Check-in was not pleasant.Some non-Italians at the reception.No training in hospitality.I was greeted with a frown and not a smile.What type of greeting is that for a hotel guest?Doesn't look friendly,looks like checking in was a burden to him. Outside the hotel,there's a huge round public area,almost like a rollerskate or playground zone.People from the neighbourhood loitering around there till late at night.You could hear the chatting from your room.Noise ! This doesn't feel like a 4 star hotel at all.I would give it 2.Maybe 3 but not 4.Just because there's a pool,it doesn't mean it deserves a 4 star.

This is a good, basic hotel which is convenient for St Peter's and the Vatican. The city centre is also within easy reach via the metro. There is a buffet breakfast with a good selection available in the morning. Staff were very helpful, particularly the night manager who was very helpful when I had a minor accident - a fall in the room. See below. Likewise, the chambermaid was able to confirm that my hairdryer was not working and it wasn't my fault! (It was quickly repaired). The room was small but compact with enough space for me and my belongings. Wifi was patchy at best and the TV channels did not offer much entertainment, the exception being a Sean Connery film (in English, curiously) which I hadn't seen. The one problem: Aurum Hotels, please do NOT have a step between the bedroom and bathroom; a slope would be much safer.

The hotel is beautiful. The staff were wonderful and very helpful, pleasant and so accommodating. Everyone made us feel welcome and at home.

Room was clean and staff was very helpful!

Request to get the safe working didn't produce any results over 3 days. No hot water one day. Rooms are stylish, but lack practical things like drawers and hooks for clothing