Batu Kawan Island Ski Vacations

The shower in my room was broken, the safe didn’t work, the refrigerator didn’t work, the lotion dispenser was empty. 33 floor building, 3 lifts, one of which was broken, and the staff use the guest lifts as well. On my third night the battery in my door gave out so I couldn’t get in my room-which meant two trips to the lobby from one of the top floors, at close to 11 pm. Once the door was fixed, for reasons I still don’t understand, a random staff person showed up and rang the door at 11:30 pm. I don’t know what language he spoke-it wasn’t Malay, Thai, Chinese, English or French. After trying all those I gave up and made him leave. On a more positive note the bed was comfortable. But the hotel overall needs attention to the basics, maintenance is shockingly bad.

A lovely modern hotel with excellent and attentive staff. Would definitely stay again and breakfast was superb. Thank you!

Air con kept the room cool. Great housekeeping.

Great room, central location and friendly staff

The room was immaculately clean. The hotel was right on a beautiful beach. The grounds and pool were magnificent. The breakfast was perfect. Wish we could have stayed longer.

Very clean n excellent staff

Beautiful hotel! Very spacious room. Great in room toiletries, snacks and drinks.

The room was spacious and comfortable. Staff were welcoming and cheerful. Breakfast had lots of variety. The location is close to most of the tourist attractions. We had a wonderful stay, highly recommended.

The shower in my room was broken, the safe didn’t work, the refrigerator didn’t work, the lotion dispenser was empty. 33 floor building, 3 lifts, one of which was broken, and the staff use the guest lifts as well. On my third night the battery in my door gave out so I couldn’t get in my room-which meant two trips to the lobby from one of the top floors, at close to 11 pm. Once the door was fixed, for reasons I still don’t understand, a random staff person showed up and rang the door at 11:30 pm. I don’t know what language he spoke-it wasn’t Malay, Thai, Chinese, English or French. After trying all those I gave up and made him leave. On a more positive note the bed was comfortable. But the hotel overall needs attention to the basics, maintenance is shockingly bad.

The room was spacious and comfortable. Staff were welcoming and cheerful. Breakfast had lots of variety. The location is close to most of the tourist attractions. We had a wonderful stay, highly recommended.

Very clean n excellent staff