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Aparthotel

Citadines Prai Penang

4.0 star property

Choose dates to view prices

Located in the city center, Citadines Prai Penang offers a peaceful retreat with an outdoor pool, garden, gym, in-room WiFi, and on-site laundry. Guests appreciate how this upscale hotel balances comfort with convenience.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is ￥10,620
￥12,086 total
includes taxes & fees
May 17 - May 18

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Premier Studio, 1 King Bed

Premium bedding, in-room safe, desk, soundproofing

Premier Studio, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Studio, 2 Twin Beds

Premium bedding, in-room safe, desk, soundproofing

Premier Studio, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Suite, 2 Bedrooms

Premium bedding, in-room safe, desk, soundproofing

Executive Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 75 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premier Suite, 2 Bedrooms

Premier Suite, 2 Bedrooms | Living area | 32-inch LCD TV with satellite channels, TV

Premier Suite, 2 Bedrooms

  • 82 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Studio Premier King

Premium bedding, in-room safe, desk, soundproofing

Studio Premier King

  • Sleeps 2

View all photos for 2 Bedroom Executive

Premium bedding, in-room safe, desk, soundproofing

2 Bedroom Executive

  • Sleeps 4

View all photos for 2 Bedroom Premier

Premium bedding, in-room safe, desk, soundproofing

2 Bedroom Premier

  • Sleeps 4

View all photos for Studio Premier Twin

Premium bedding, in-room safe, desk, soundproofing

Studio Premier Twin

  • Sleeps 2
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About the neighborhood

Located in Bukit Mertajam, Citadines Prai Penang is in the city center. KOMTAR and Penang Hill are notable landmarks, and travelers looking to shop may want to visit Gurney Drive and Gurney Plaza. Penang Bird Park and Kidland Penang are also worth visiting. Visit our Bukit Mertajam travel guide
View more Aparthotels in Bukit Mertajam
Map
14000, Bukit Mertajam, G 01 MENARA SENTRAL, JALAN JURU SENTRAL

What's nearby

  • Penang,Malaysia-December 25th,2018:Georgetown cityscape view of the old heritage buildings rooftop against the KOMTAR building.Penang is one of the heritage city given by UNESCO.
    KOMTAR
    24 min drive - 25.9 km
  • Metropolitan, skyscraper, skyline building by the shore of Gurney Drive, George Town, Penang; Shutterstock ID 429264034; PO: Hcom Destination Content neighborhoods; Client: Hotels.com; Other: Hcom bra
    Gurney Drive
    26 min drive - 27.4 km
  • Gurney Plaza
    Gurney Plaza
    28 min drive - 28.9 km
  • Penang Hill
    Penang Hill
    37 min drive - 28.5 km
  • Drift Kart
    14 min walk - 1.2 km

Getting around

  • Penang Sentral
    16 min drive
  • Penang Intl. Airport (PEN)
    37 min drive

Restaurants

  • Petron
    1 min walk
  • Empat Sekawan (Sentral Jaya)
    8 min walk
  • Rutin
    6 min walk
  • Heng Ong Huat Food Court
    4 min walk
  • Mea1一顿
    1 min walk

About this property

Citadines Prai Penang

  • Upscale aparthotel in the city center
  • A garden, laundry facilities, and a gym are just a few of the amenities provided at Citadines Prai Penang. Stay connected with free in-room WiFi.
  • You'll also enjoy perks such as:
    • An outdoor pool
    • Free self parking
    • Continental breakfast (surcharge), an electric car charging station, and smoke-free premises
    • Luggage storage, an elevator, and a water dispenser
  • Room features
  • All 168 rooms have comforts such as premium bedding and air conditioning, as well as perks like free WiFi and desk chairs.
  • More conveniences in all rooms include:
    • Bidets, free toiletries, and hair dryers
    • 32-inch LCD TVs with satellite channels
    • Wardrobes/closets, LED light bulbs, and limited housekeeping

Similar properties

Seasonal outdoor pool
Holiday Inn & Suites Penang Prai by IHG
Bukit Mertajam
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 33 reviews
The price is ￥10,510
￥11,831 total
includes taxes & fees
May 19 - May 20
Holiday Inn & Suites Penang Prai by IHG
Compare similar properties

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured, covered self parking on site

Family friendly

  • Children stay free (see details)

Food and drink

  • Water dispenser

Dining

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: MYR 29.68 for adults and MYR 26.50 for children

Bedrooms

  • Premium bedding
  • Rollaway/extra bed: MYR 120 per night

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Outdoor areas

  • Garden

Laundry

  • Laundry facilities

Work spaces

  • Desk
  • Desk chair

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • 2 pets total (up to 22 lbs per pet)
  • Fee: MYR 500 per accommodation per night
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Safe
  • Safe at front desk

Location highlights

  • In the city center

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 168 units
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Bed sheets changed on request
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Electric car charging station
  • Energy-saving switches in guestrooms
  • Housekeeping (on request)
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Soundproofing
  • Towels (changed on request)
  • Vegetarian dining options
  • Water dispenser usage encouraged
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Negative COVID-19 test result requirement applies to all guests aged 7 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 7 and up; guests must have received complete vaccination at least 30 days prior to check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MYR 500 per accommodation, per night

2 total (up to 22 lbs per pet)

Pets cannot be left unattended

Restrictions apply; for more information contact the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for MYR 120.0 per night

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MYR 29.68 for adults and MYR 26.50 for children
  • Pet fee: MYR 500 per accommodation, per night
  • Rollaway bed fee: MYR 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and window guards

Frequently asked questions

Does Citadines Prai Penang have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Citadines Prai Penang?

As of May 11, 2026, prices found for a 1-night stay for 2 adults at Citadines Prai Penang on May 17, 2026 start from ￥10,620, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Citadines Prai Penang pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 22 lbs per pet. There's a fee of MYR 500 per accommodation, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Citadines Prai Penang?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Citadines Prai Penang?

Check-out is at noon.

Where is Citadines Prai Penang located?

Located in the heart of Bukit Mertajam, this aparthotel is 3 mi (4.9 km) from KPJ Penang Specialist Hospital and within 6 mi (10 km) of St. Anne's Church and Bukit​ Mertajam Hospital. Megamall Pinang and AEON Mall Bukit Mertajam are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Citadines Prai Penang Reviews

9.0

Wonderful

9.0

Cleanliness

8.4

Amenities

8.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 60 out of 100 reviews
Rating 8 - Good. 29 out of 100 reviews
Rating 6 - Okay. 8 out of 100 reviews
Rating 4 - Poor. 2 out of 100 reviews
Rating 2 - Terrible. 1 out of 100 reviews

Reviews

Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
10/10 for me everything’s is in there close for everything we need , the staff and the amenities of the property are awesome very recommended .
The roof top swimming pool amazing views .
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Amardeep

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location and worth the price
Stayed 2 nights in Apr 2025
Verified

8/10 Good

KOK SHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location are convenient.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

gurmeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and fantastic room.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Tian San

Liked: Cleanliness, staff & service, property conditions & facilities
The apartment is clean and comfortable 👌
Stayed 1 night in Sep 2024
Verified

6/10 Okay

Bharat

Liked: Cleanliness
Short stay, spacious room but no dining facilities. In addition there was smoke smell in the room. More like an apartment hotel . Nice gym.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Kazuyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and nice
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

NURUL NADIA BINTI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Fairly clean. Daily room service. Excellent staff. Spacious parking space. Cons: breakfast items not worth it. Can hear the nightclub sound from 12th floor.
Stayed 3 nights in Feb 2024
Verified

8/10 Good

KOK SHEN

Liked: Staff & service
Swimming pool condition need better maintain, wiring of inner pool light loosen, pool cleanliness, walk ways to the room full of spider webs.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Hasnizah

Liked: Cleanliness, check-in, communication, listing accuracy
Nice
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Joycelyn Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Nurul Ain 'Aqilah

Liked: Cleanliness, amenities, property conditions & facilities, communication
The best place to stay in penang. The room is spacious and the bed is comfy. Highly recommend for business travellers.
Living room
Kitchen
Bedroom
Bathroom
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

YONGTZE

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room, friendly staffs.
Stayed 9 nights in Jul 2023
Verified

10/10 Excellent

HP

Liked: Staff & service, property conditions & facilities, room comfort

Good hotel to choose

very friend front desk, free flow coffee
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Hoik

Liked: Cleanliness, property conditions & facilities, communication
Kind staff,clean room
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Shariza

Liked: Cleanliness, staff & service, property conditions & facilities
All good during my stay. Very convenient, strategic location.
Stayed 3 nights in May 2023
Verified

10/10 Excellent

CHIENHSIANG

Liked: Cleanliness, room comfort, communication
Good
Stayed 6 nights in Jun 2025
Verified

8/10 Good

Wit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Large room

Large room and comfy bed.
Stayed 2 nights in Sep 2022
Verified

8/10 Good

ChunCheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 17 nights in Jun 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New Suite , Clean and Spacious.

Clean, new, spacious , excellent bed with living room and 2 TVs . Highly recommended.
Stayed 2 nights in Nov 2021
Verified

8/10 Good

Chee Mei

Liked: Cleanliness, amenities, property conditions & facilities, communication
During breakfast time staffs are slow. Foods are empty and not refilling quickly
Stayed 1 night in Jun 2025
Verified

8/10 Good

Tan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast option is limited
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Elainn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious for a couple or solo traveller. Could fit a third person on the sofa too. Walkable to a large food centre nearby and there was also a massage place that was very affordable. Free parking but the main road was super busy and hard to exit onto. Love that they gave glass pitchers for you to fill up with the water cooler on the corridor, but the water flow was so slow, it took about 5 mins to fill the 1L jug.
Stayed 2 nights in Feb 2023
Verified

8/10 Good

MARK

Liked: Cleanliness, staff & service, amenities
Much to be liked and good value. Slightly noisy in room 3710 due to water piping above. Needs to be resolved.
Verified

10/10 Excellent

Dominic

Liked: Cleanliness, property conditions & facilities, room comfort

Not bad

Overall fine. However, workers at restaurant do not wear aprons nor hat.
Stayed 1 night in Aug 2023