Sunway Carnival Mall

This property is looking fairly tired. We had a superior room with incredible views and lovely high ceilings, so the room was spacious and easy to relax in. It is, however, in need of some maintenance - chipped laminate, water damaged skirtings etc. The staff are exceptional, very friendly and helpful, super respectful. There was one waiter in particular we would like to give a shoutout to - my apologies for misspelling his name, which I believe is Jhorarule - he was absolutely lovely; even if he wasn’t serving us himself, he would come over and say hello and make sure we were okay. It was the staff who really made our stay so much better.

Got a room that was supposed to have sea view but we only got the horizon part as the lower view was obscured by another block (but only 2 storey). Apart from the above, Lone Pine is a superb resort for those who love basking under the shades of tropical trees and pines too, has well maintained and clean facilities, enjoying the serenity of Batu Ferringhi. Food (breakfast) and drinks were very good too. The play room has large TV screen and we actually stayed up till 1am to watch Champions' League... We loved this resort and definitely would be back again!!

They are a great team of staff. Greetings & with a friendly smiles make the whole experiences wonderful. - They are attentive. - The unique & wonderful design of the hotel is cosy & warm welcoming. - Great location. The only minus piont is the limited parking lots.