Bay Area Adventure Vacations

It's ok

The property was very clean and the complimentary congratulatory desserts nice, I have to say that I was surprised that I had to use my Netflix account to access premium TV service at such a prestigious (expensive) resort location though. I have had better TV service in ordinary hotels. Overall our experience was enjoyable with the highlight being the fantastic night view of downtown Oakland, San Francisco, and both bridges. Overall, I felt we should’ve gotten a little more for the cost and rate our stay at 4.2

Wonderful staff, superior rooms and a perfect location in the city

The property was very clean and the complimentary congratulatory desserts nice, I have to say that I was surprised that I had to use my Netflix account to access premium TV service at such a prestigious (expensive) resort location though. I have had better TV service in ordinary hotels. Overall our experience was enjoyable with the highlight being the fantastic night view of downtown Oakland, San Francisco, and both bridges. Overall, I felt we should’ve gotten a little more for the cost and rate our stay at 4.2

Horrible service for myself and the couple we traveled with. Prepaid for parking, valet was full, had to park 2 blocks away, not a big deal but annoying. The issue was the staff refused to refund me for the prepaid parking. I was simply told we cannot do it. They refunded something else that was half the price of the parking which was ridiculous. I’m hauling all my stuff through downtown on the sidewalk instead of pulling up and having my luggage handled like I paid for. All that would have been ok but you don’t refund me for the parking I didn’t even use?? That was ridiculous. 0 stars, will never stay again. This is an expensive hotel, you would expect the level of service to match.

It's ok

Wonderful staff, superior rooms and a perfect location in the city