West Side Romantic Vacations

Awesome stay!

I loved everything about this hotel - the location- beautiful views!! Really comfortable bed! Very Clean and comfortable!

Good location.

Stunning hotel with really attentive staff, located in the heart of Chicago's West Loop neighborhood. You are surrounded by a ton of award-winning restaurants, shopping and also close to public transit. Rooms are spacious and are themed in a minimalistic Japanese onsen-style esthetic. We loved our stay here, though there are a few things to mention that made our stay less than a perfect 10. The bathroom is fully painted in black. Looks great, but terrible for styling your hair, if you have dark colored hair. Poor lighting concepts throughout the room and bathroom in general, which made it terrible for getting ready any time of the day. Closet area was dark, not great for getting dressed. Bedroom area was dark, not great for reading a book. Desk area is dark, not great for working remotely. Bathroom lighting is dark, not great if you are a woman trying to put on makeup. Housekeeping was fantastic and really knew how to personalize your stay, but they still knocked on the door when we had the "do not disturb" light on, which was very bothersome and woke us up a couple of times.

Beau séjour! Bien situé, j’y reviendrais

Stunning hotel with really attentive staff, located in the heart of Chicago's West Loop neighborhood. You are surrounded by a ton of award-winning restaurants, shopping and also close to public transit. Rooms are spacious and are themed in a minimalistic Japanese onsen-style esthetic. We loved our stay here, though there are a few things to mention that made our stay less than a perfect 10. The bathroom is fully painted in black. Looks great, but terrible for styling your hair, if you have dark colored hair. Poor lighting concepts throughout the room and bathroom in general, which made it terrible for getting ready any time of the day. Closet area was dark, not great for getting dressed. Bedroom area was dark, not great for reading a book. Desk area is dark, not great for working remotely. Bathroom lighting is dark, not great if you are a woman trying to put on makeup. Housekeeping was fantastic and really knew how to personalize your stay, but they still knocked on the door when we had the "do not disturb" light on, which was very bothersome and woke us up a couple of times.

Unfortunately I didn't have the best experience. I am giving them an okay review because they did attempt to make it right. Without the check out employee in the morning; i probably would have gave this a very poor experience. He did take off the resort fee of $35ish & my $18 breakfast. When I arrived; the bathroom had a few gnats. Nothing major. We got back in the room at 11 pm & the bed had gnats in the sheets, pillow, a thick black spider on the ceiling, mosquitos, more gnats & we lifted the pillows. More live gnats. I no longer felt comfortable. I called the front desk & asked if they could come up & spray. I waited 20 min & nothing. I called back & they called housekeeping again. Finally at almost midnight they said they would upgrade us to a bigger room. I can tell you; it was not a good experience. I almost asked myself if I should have kept the other room & slept the couch in the living room area. I went from a city view to the 6th floor. I didnt fall asleep until almost 2 am because they put us in a room with a joining 1 next to it. The family were screaming, partying, kids banging on the wall. I almost called to please have them to tell the neighbor to quiet down as it was 2 am.i went from a quiet city sky view to a very loud room. I definitely would not say that room was better. The 1st room had 2 huge tvs & right by the bed. This room had a TV off to the far left where it was very uncomfortable in bed. Outstanding service & food downstairs for breakfast.

Awesome stay!

Excellent hotel. We stayed there during our trip to Chicago. It was amazing. The location of the hotel is close to every major sightseeing