Downstate New York Luxury Vacations

I checked in at 11:30PM for a simple overnight stay for an 8am appointment. The only room available was a double queen for $720, pictures looked nice and the price and rating was looking like a 5 star hotel. I do not know who rated this 5- but this is a 4 star max. Couple issues: the room at midnight smelled very strong glade plug in air freshener which is impossible to sleep with. Window was locked. AC was on the lowest it would go 68, and room read 74. Lobby was cooler. I went back down, and the front desk rep was attempting to have someone come with an instrument to measure temperature. For a 1 night stay starting at midnight. I did insist he move me, sleep was more important for $720. He only had 1 junior suite to put me in. This room had a newer AC thermostat, that had no controls & went down to 65. I left it at 68, and it was cool. The hotel pillows were synthetic, overly filled, cheap quality unfortunately and I slept with no pillow. Not five star bedding there. The bathroom had no shower head but only a small hand sprayer, with a water stream 1-2 inches wide MAX. The plumbing in the bathroom also needed maintenance by a contractor, it was detached from the wall and paint was peeling. I want a great shower for $720 & good sleep, rather than $600-1200/night to have laundry & electric cooktop. If this jr suite wasn’t the only room, they would’ve put me in another double Q w/ struggling AC. I saw other reviews mentioning ac issues. Just OK & would book as a last resort.

Everything’s was perfect.

Everything’s was perfect.