Philippines Luxury Vacations

Hidden Gem

The best resort I have been to in Cebu. Impeccable service and everyone were very polite and courteous. They made me feel such a VIP from getting off the vehicle to checking in and throughout my entire stay. I would like to mention or call the attention of some of the employees: Eh la- Front office Filamer & Johndry ( Azure) Wendell- room service Claire- Saffron Johnny- Conceirge Merba- Housekeeping Kudos to everyone not mentioned especially the gardeners as well. I wished I could have stayed longer. I promise to return and bring guests with me.

Everything was perfect, the room, staff, breakfast, beach

Disappointing Service and Crowded Breakfast Experience We arrived 10 minutes before check-in time, and the lobby was already crowded. When I approached the front desk, the staff told me to wait until exactly 2 PM. They took my number and said they would call once our room was ready. While waiting, we decided to have coffee at the hotel café. We ordered coffee, fries, and their famous ensaymada. Unfortunately, the service was disappointing. Our coffee and fries arrived after around 30 minutes, and the ensaymada was already getting cold when it was served. Getting the bill was another frustrating experience. We had to call the servers several times, and eventually, one of them instructed me to go to the cashier to pay. What I found odd was that other tables were being handed their bills directly. After waiting at the café, we returned to the front desk, only to be told that our room still wasn’t ready. We ended up waiting another 30 minutes. Unfortunately, our room experience wasn’t much better. My husband experienced allergic rhinitis during our stay, possibly triggered by dust or allergens in the curtains or carpet. The hotel itself also felt dated, although the bed and pillows were comfortable. Breakfast was another disappointment. It was extremely crowded and rowdy, with the queue extending all the way near the elevator.

1st night late arrival room BA5 had literally more than 100 ants in the bathroom, the deadbolt did not lock, and the hot water was only warm. We were changed the next day to a very nice lagoon front room with no problems. The only minor disappointment during our stay was that breakfast buffets were only available on weekends, but we were given restaurant credits to make up for it. The staff provided excellent fast service in all circumstances. A must do is to walk around the entire lagoon path and read all the informational signs on the resort's considerable biological diversity. The resorts' views including the accessible spa also suggest what paradise might look like.

Hidden Gem

The best resort I have been to in Cebu. Impeccable service and everyone were very polite and courteous. They made me feel such a VIP from getting off the vehicle to checking in and throughout my entire stay. I would like to mention or call the attention of some of the employees: Eh la- Front office Filamer & Johndry ( Azure) Wendell- room service Claire- Saffron Johnny- Conceirge Merba- Housekeeping Kudos to everyone not mentioned especially the gardeners as well. I wished I could have stayed longer. I promise to return and bring guests with me.

Everything was perfect, the room, staff, breakfast, beach

Hidden Gem

The best resort I have been to in Cebu. Impeccable service and everyone were very polite and courteous. They made me feel such a VIP from getting off the vehicle to checking in and throughout my entire stay. I would like to mention or call the attention of some of the employees: Eh la- Front office Filamer & Johndry ( Azure) Wendell- room service Claire- Saffron Johnny- Conceirge Merba- Housekeeping Kudos to everyone not mentioned especially the gardeners as well. I wished I could have stayed longer. I promise to return and bring guests with me.

Everything was perfect, the room, staff, breakfast, beach

Hidden Gem

The best resort I have been to in Cebu. Impeccable service and everyone were very polite and courteous. They made me feel such a VIP from getting off the vehicle to checking in and throughout my entire stay. I would like to mention or call the attention of some of the employees: Eh la- Front office Filamer & Johndry ( Azure) Wendell- room service Claire- Saffron Johnny- Conceirge Merba- Housekeeping Kudos to everyone not mentioned especially the gardeners as well. I wished I could have stayed longer. I promise to return and bring guests with me.