Find hotels near West Lake, Hanoi from ￥2,312

"We had an absolutely fantastic stay at this hotel and could not recommend it highly enough. From the moment we arrived, the staff went above and beyond to make us feel welcome and comfortable. Everyone was extremely helpful, attentive, and genuinely caring — nothing was ever too much trouble. A special mention has to go to the hotel manager, Thomas, who is without a doubt one of the friendliest and most professional hotel managers we have come across in all our travels. It was amazing how he remembered guests by name and always took the time to speak with everyone personally, making the experience feel very special and personal. Sarah was wonderful during check-in, providing us with lots of useful information about Hanoi and helping us settle in straight away. Lily was also incredibly kind and recommended some fantastic local restaurants which we thoroughly enjoyed during our stay. The hotel itself was spotless, beautifully maintained, and the rooms were exceptional — spacious, comfortable, and finished to a very high standard. The restaurants in the hotel were excellent, and the à la carte breakfast each morning was delicious with plenty of choice. The location was also perfect, close to all the shops, attractions, and amenities, making it very easy to explore Hanoi. Overall, this hotel exceeded all expectations and truly made our trip memorable. We would recommend it to anyone visiting Hanoi and would definitely stay here again in the future. A definite 11/10!!"

"The staff were so friendly and helpful . I had booked a smoking balcony room not realising this. They changed our room for a non smoking bigger room ."

"Great location, room spacious. Rooftop pool and restaurant really nice. Would stay here again"

"Great hotel with excellent guess services"

"Located on a busy side street adjacent to major construction, access to the hotel can be a little problematic with traffic. Sound insulation in the rooms is not perfect. We were on the 9th floor and still heard street noise (as well as guests in adjacent rooms). Decor looks glam in photos but is actually quite tacky and a little cheap looking. That said, room was very clean and very comfortable. Pool and rooftop bar are both really nice and the breakfast buffet was excellent. "

"Great hotel, very central, with lovely rood terrace. Excellent service."

"Location is ideal; easy walkable area. Staff goes out of their way to make you feel like you are a welcomed family member. They were very helpful with suggestions on places to eat and see. I also booked a tour through the hotel which was wonderful. I highly recommend the hotel."

"This was a lovely relatively new property away from the hustle and bustle of old town. Rooms were very spacious and clean. Amenities were great with pool, spa and masssge facilities on site. Staff were very helpful and restaurant on site was good and reasonably priced. Only criticism was the taps in the bathroom, as each turned in a different direction which had obviously caused problems with previous guests which had led to some damage of the fittings. The hot tap needs to be refitted as in thinking you were turning in off, you were actually turning it on fuller and due to the very high temperature it could lead to a scald. Nevertheless, overall this was a really good stay. A lot of building construction around the hotel but lovely views from within over the city. Would def stay here again."

"The entrance lobby is so clean and pleasant that I was surprised to find that the room was not nearly as clean as I had hoped, particularly the bathroom. The only positives were the view from the pool, the gym and the breakfast."