Find hotels near West Lake, Hanoi from ￥4,156

"Staff was very helpful and nice...breakfast was excellent"

"Beautiful room and housekeeping made it spotless every day. Lovely view of the lake and pool. Breakfast was great. Reception staff weren’t always as helpful as would have liked."

"Staff were really friendly and helpful. Room was spacious and clean. Location was great. Overall, we had an absolute great and comfortable time staying there."

"Lovely spa and hot pool with a great view of the city."

"Nice accommodations. Helpful courteous staff."

"We stayed here for 2 days and had a wonderful time. The service was exceptional from the receptionists to the restaurant servers. The staff were helpful , friendly and even accommodated our 5 hrs early check in. The bed was comfortable . The area was quiet at night. We enjoyed the variety of breakfast on both days. Everything was clean . Despite a minor plumbing issue in the shower and the limited gym equipment , we enjoyed our stay very much and will definitely come back . The guest relation receptionists were under a great manager , Chi Vo . "

"This is a big, modern high rise, that is oriented towards a long stay business clientele, but also offers nightly rates. There is a rooftop pool which is very nice with a panoramic view of the city. The gym is also ok, but could use a better selection of equipment. I stayed in a one bedroom suite which was very clean and comfortable."

"Excellent location, wonderful rooms and amenities. The heritage building is truly divine, like an oasis in Hanoi. Staff service was good but sometimes mixed quality "

"Could be a bit cleaner, housekeeping only completed every 2 days. Washer/dryer was convenient but took 4-6 hours for each load to complete. "