The staffs are very kindly,friendly and always caring of the guests to say hello or how's the day. They were kind enough to call us a Grab taxi which was much appreciated by us old people.
Good location to walk around the old quarter.
Many shops and eating places are nearby.
The hotel staff is very kind and helpful.
They prepared sandwiches for me when I had to leave for the airport early in the morning before their breakfast time.
I would choose this hotel again if I have a chance to visit Hanoi in the future.