Urami Waterfall Shizenkaen

Staff services

The hotel is in a great location and offers a generous breakfast spread. Our room was spotless and very comfortable. Although the bathroom was a bit dated, everything worked fine and it didn't affect our stay at all. A special shout-out to the front desk staff—they were incredibly friendly and professional, which really elevated our overall experience.

The hotel was lovely with spacious guest rooms with lots of luxurious details. The room lacked practical facilities like a place to put your clothes or suitcases which meant it looked cluttered all the time. The front desk staff were pleasant when they were there but seldom were able to be helpful. We were told that none of the restaurants on the property were open despite their posted hours, there was no option to send out laundry and even that there were no umbrellas available to borrow during a downpour. It was comical after a while! All in all, too much focus on luxury and not enough on the daily details.